• Developed and implemented strategic operational policies to enhance company delivery against best practice targets.• Sought continued innovation within management and operations structures to maximise company potential.• Analysed customer data to identify opportunities and improve relationships.• Trained employees on optimal processes and use of equipment to boosting department productivity.• Oversaw employee recognition programme to encourage professional development and high performance.• Provided top quality control to eliminate downtime and maximise revenue.

• Developed and communicated ICT standards and procedures.• Planned efficient use of resources to control expenditures.• Assessed computing needs and system requirements by liaising with users, vendors and technicians.• Directed installation of ICT resources and related user training.• Oversaw on-site and off-site teams professionals working on diverse IT projects.• Procured software, hardware and infrastructure required to meet programme demands.• Led projects to improve ICT system integrity and security.

• Spoke to customers in multiple languages to resolve problems and answer questions.• Managed complaints with calm, clear communication and problem-solving.• Produced content for websites and social media channels to enhance brand visibility.• Inspected products and services to comply with quality standards.• Managed bookings to optimise team availability.

• Verified data accuracy by reviewing, correcting or deleting inaccurate files.• Trained new employees in proper data entry procedures, decreasing new staff errors by 50%.• Monitored system performance, making recommendations for new equipment to increase operational efficiency.• Managed complex data entry tasks, completing with outstanding accuracy and efficiency.• Established clear procedures for team work, document tracking and data reporting.

• Assessed training needs of individuals and organisations and helped set up programs to meet needs.• Administered course content, schedules and attendance utilising learning management system (LMS).• Measured quality and effectiveness of training programmes using established methods.• Prepared instructional materials in handbooks, visual aids and demonstration models