Lloyd Vanderhorst Jr. Email & Phone Number

Field calls in Time Warner Cables National Account Support Center from the company’s Top 40 Business Class internet and voice services customers . • Troubleshot problems with cable modem internet services • Create Work Orders to send technicians to the customer location for maintenance or repair.• Follow up with customer or their helpdesk on work order completion• As a member of the communications team for the NASC helped to design website for group.

Acting as a single Information Technology resource by providing cost effective technology solutions for small to mid-sized businesses and home offices. Offering managed and Ad-Hoc services as well as web site application development and design.

Installed and configured Microsoft Office SharePoint Server 2007 and deployed a Help Desk Ticketing Portal for my employer’s internal corporate network. Performed Help Desk support for DCCA Corporate user community and LAN.

Contracted to assist in Data Center consolidation of all Windows Servers. Performed systems managment, maintenance and new builds of Windows servers until decommissioned or relocated to new Data Center location.

Selected by a networks solutions provider to take charge of managed network services and consulting. Duties encompassed administering data and voice network at clients' sites across metro area, analyzing events logs, resolving system issues, monitoring disk usage and available space, installing antivirus filter updates, performing data backups, making computer images, documenting troubleshooting processes, coordinating projects with the third-party providers and implementing solutions for performance improvement.• Ensured network security by managing advanced solutions such as SonicWall and Open Source solutions such as Untangle and IP Cop firewalls• Designed and enforced comprehensive procedure of identifying offsite personnel during support calls for minimizing the possibility of unauthorized access.• Administered critical systems and applications including VoIP phone systems, Time Matters, Microsoft Office software and Act• Documented and maintained all clients IP address schemes and server information in spreadsheet format.