Digital Activations Manager
- Brought consumer engagement online due to Covid. Led conceptualization, testing, and launch of 3 consumer websites developed simultaneously within a period of 6 months. - Conducted numerous User Acceptance Training (UAT) and A/B testing, set and hit success measures, built and maintained adult smoker database, analyzed data collected from various channels (Google Analytics, Google Data Studio, Scanpack, SPICE CRM, Sprinklr, Power BI), led reporting, and pivoted accordingly to achieve… Show more - Brought consumer engagement online due to Covid. Led conceptualization, testing, and launch of 3 consumer websites developed simultaneously within a period of 6 months. - Conducted numerous User Acceptance Training (UAT) and A/B testing, set and hit success measures, built and maintained adult smoker database, analyzed data collected from various channels (Google Analytics, Google Data Studio, Scanpack, SPICE CRM, Sprinklr, Power BI), led reporting, and pivoted accordingly to achieve targets. - Implemented automated marketing communications and CRM for Email and SMS marketing. - Managed call center as part of delivering quality customer experience.- Crafted digital strategies to help increase smoker database and co-led migration of conventional cigarette database members to iQOS by experimenting on different scenarios.- Led several cross-functional teams (IT, Information Security, Legal, Data Privacy Officer, Procurement, and Risk and Compliance) to deliver and enhance consumer engagement given tight regulations.- Mentored 4 direct reports and managed a budget of more than 1mio euros Show less