Iolanda Iancu Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

- Liaising with Visual Merchandiser & Store Manager on creative floor moves to build revenue growth and support key KPIs - Designing work schedules covering budgeting requirements - Ensuring company goals and objectives were met by each employee & providing constructive feedback where necessary- Analysing historical sales figures & implementing new sales opportunities targeting the needs of the customer by using future trends forecasting & impactful merchandising - Resolving disputes involving unsatisfied customers

London, England, United Kingdom

- Engaged customers on a one-to-one basis, recognised their pain points and delivered an exceptional, personalised experience through tailored, appropriate questioning and observations- Efficiently completed the added admin responsibilities of payroll, till reconciliation and banking- Conducted successful stock inventory in a timely and effective manner- Prepared and presented New Season meetings, which consisted of setting out upcoming fashion trends, new company goals and practices to 15 members of staff- Interviewed potential new Sales Advisors and trained successful candidates following company guidelines and expectations - Analysed critical KPIs and spotted opportunities to achieve the gross margin sales target and maximize profitability

London, England, United Kingdom

- Delegated daily tasks to team members whilst providing effective guidance andoverseeing performance- Collaborated with training team to enhance the onboarding and training of newsales associates- Reviewed team members performance and delivered sales reports to management- Held daily meetings informing staff of sales goals and performance results from theprevious day to motivate and encourage team members to reach targets- Mediated between sales team and management to address complaints anddissatisfaction from both parties

London, England, United Kingdom

- Increased customer satisfaction and generated higher company revenue by offering styling assistance and add-on sales - Stayed current with promotional events in order to communicate best sellers or new products - Performed daily beauty department tasks including deliveries, stocking, inspecting merchandise for quality and analysed Store Sales Report- Efficiently followed company’s guidelines for changing beauty display area whilst using own initiative for promoting additional products and services- Collaborated with manager in arranging new merchandise with signage and appealing displays that encouraged customer sales

London, England, United Kingdom

- Dealt efficiently with deliveries and replenishment on a daily basis- Maintained outstanding store condition and visual merchandising standards whilst remaining aware of surroundings- Built customer loyalty by offering extensive product knowledge and securing replenishment- Increased company revenue by delivering prompt, courteous service and by offering styling assistance which added up cross-sold and upsold sales- Succeeded in meeting daily targets and department performance by offering the highest standard of customer service on sales floor fitting rooms and cash desk

London, England, United Kingdom

-Maintained ongoing contact with landlords and contractors for the maintenance of the properties.Checked and monitored the works carried out by the contractors to make sure they complied with safety regulations and statutory/contractual obligationsOrganised gas and electrical safety certificates and EPCs for properties- Advertised properties online and arranged viewings for potential new tenants.- Ensured optimal cash flow by setting a date to collect rent and strictly enforced late fees where necessary- Initiated evictions when tenants didn’t comply with regulations stated in the tenancy agreements- Inspected units after move-outs to identify damages and prepared reports to determine what portion of the deposit would be returned to the tenant

Ba Fashion And Textiles, Fashion/Apparel Design

Bachelor Of Technology - Btech Level 3, Fashion And Textiles

Gcses, 8 Gcses Including Mathematics And English