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Ian Oliver is a Leading Design @ Suno · Formerly Netflix, Zendesk at Suno. He possess expertise in user experience, wireframes, axure, html, user interface design and 20 more skills. Colleagues describe him as "It was a pleasure to work with Ian in the capacity of a User Researcher within the design team he managed at LogMeIn. Ian provided me with ample guidance to get up to speed as the first User Researcher within the Customer Engagement and Support line of products. Not only did he give me the autonomy to run research studies but also provided me with constructive feedback where necessary. Ian is a good listener and his amicability made it easy for me to bounce ideas off him. His collaborative nature and openness to ideas made working on projects, particularly organizing participatory design workshops, an enjoyable experience. His valuable tips on project prioritization and communication helped me juggle multiple projects and work with stakeholders across multiple products and global locations. He understood the culture and people of the organization well, and used his communication skills effectively to get things done. This quality was at play right from my hiring process. I thoroughly enjoyed working with Ian and hope our paths cross again!" and "Ian brought a beautiful and seamless integration of UX knowledge, an eye for creative design, with a solid fundamental understanding of UIDev. All these coupled together merged into the deliverables that Ian produced: very organized and sensible architectures, efficient prototypes that hinted at creative design aspects, and envelope-pushing interactions that provided more robust content to customers. Able to talk to clients and developers alike with ease and understanding, Ian is an ideal bridge between what the customer wants, what the developer builds, and how the world should get along. I look forward to any opportunity to work with Ian again in the future."
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Design LeaderSuno Mar 2024 - PresentCambridge, Ma, Us -
Co-FounderChaotic Great Mar 2023 - PresentCo-founded an indie board game studio so I could take my passion project to the next level and share it with the world. Our first game, Gudnak, recently raised $100K on Kickstarter and is in the late stages of development now.→ Focus on game mechanics, art direction, visual systems, lore/worldbuilding, social/community -
Product Design Manager - Consumer FoundationsNetflix Feb 2020 - Mar 2023Los Gatos, Ca, UsEstablished and led the Consumer Foundations (CF) team within Streaming XD, taking it from a small Design & Research outfit to an 80+ person cross-functional org. CF is comprised of Messaging, Identity & Security, Help & Support, and Account Management. The mission is to enable safe, trustworthy, and seamless experiences so that consumers get the most value from Netflix. This is done through a unique mix of horizontal+vertical focus, growth+consumer goals, and feature+platform initiatives.→ Focused on product strategy, org design, data/personalization, systems thinking -
Senior Product Design ManagerZendesk Jul 2019 - Feb 2020San Francisco, California, UsHelped establish and manage a new team called Core Services, which includes Onboarding & Acquisition Growth, Admin Center, and the Sunshine CRM Platform.→ Focused on org definition and principles, coaching, IC advocacy -
Product Design ManagerZendesk Jan 2019 - Feb 2020San Francisco, California, Us -
Product Design ManagerZendesk Jan 2018 - Feb 2020San Francisco, California, Us -
Interim Director Of Product Design - Customer Engagement & SupportLogmein Feb 2017 - Dec 2017Boston, Massachusetts, UsLead a 10-person design & research group across three offering teams, spanning a diverse portfolio of products. Balanced day-to-day operations with long-term strategic initiatives to increase Product Design’s influence and impact on the company. Facilitated cross-team project kickoffs and brainstorming workshops. -
Manager, Product Design - Boldchat & Bold360Logmein Jul 2016 - Dec 2017Boston, Massachusetts, UsCoordinate research & design efforts on a small team, focused on the continued evolution of the BoldChat web workspace to reach feature parity with the legacy product. Oversee design for a brand new product offering, an omni-channel support solution known as “Bold360”. Spearhead internal initiatives around growing user empathy across the organization. -
Senior Product DesignerLogmein Mar 2016 - Jul 2016Boston, Massachusetts, UsLead major design initiatives such as an overhaul of the company’s primary web marketing presence, and a ground-up redesign from BoldChat’s .NET client to a web-based solution. Instituted a structured design process and regular meeting cadence with product & engineering to improve forecasting and collaboration. -
Ux/Ui DesignerLogmein Aug 2014 - Mar 2016Boston, Massachusetts, UsFocused on improving the user experience of LogMeIn’s core remote access products, Pro & Central. Ran cross-team design sprints to drive future projects with a focus on leveraging the cloud, improving mobile UX, and file transfer capabilities. -
User Experience DesignerCarbonite Jul 2013 - Aug 2014Boston, Ma, UsSole designer on a small team that built the company’s first foray into disaster recovery hardware. Collaborated with the product owner from inception to completion through onsite user interviews, white boarding sessions, and user story workshops. Also helped kick-off an admin portal redesign, various internal initiatives, and cross-product peer critiques. -
Information ArchitectVerndale Mar 2012 - Jul 2013Boston, Massachusetts, UsRepresent strategy & UX in sales pitches. Run stakeholder interviews and user base surveys for initial requirements definition. Define user experience through personas, user journeys, sitemaps, wireframes, and interactive prototypes, and present these deliverables and the reasoning behind them to clients. -
Technical AnalystVerndale Aug 2010 - Mar 2012Boston, Massachusetts, UsSitemapping & prototyping for website CMS implementations. Own functional documentation through project lifecycle to ensure fulfillment of all requirements.
Ian Oliver Skills
Ian Oliver Education Details
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University Of Massachusetts DartmouthDigital Media
Frequently Asked Questions about Ian Oliver
What company does Ian Oliver work for?
Ian Oliver works for Suno
What is Ian Oliver's role at the current company?
Ian Oliver's current role is Leading Design @ Suno · Formerly Netflix, Zendesk.
What is Ian Oliver's email address?
Ian Oliver's email address is ca****@****ail.com
What is Ian Oliver's direct phone number?
Ian Oliver's direct phone number is +161782*****
What schools did Ian Oliver attend?
Ian Oliver attended University Of Massachusetts Dartmouth.
What are some of Ian Oliver's interests?
Ian Oliver has interest in Ui/ux Design Patterns, Football, Aerobics, Exercise, Technology, Nascar, Boston, Home Improvement, Reading, Startups In Boston.
What skills is Ian Oliver known for?
Ian Oliver has skills like User Experience, Wireframes, Axure, Html, User Interface Design, Css, Cms, Usability, Photoshop, Usability Testing, Google Analytics, Sitecore.
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