Iona Hilton Email & Phone Number

Nottingham, England, United Kingdom

Sawley, England, United Kingdom

Providing customers with a warm and friendly service, handle cash, maintain cleanliness standards and work cohesively in a teamFurthermore, able to work when needed in other roles within the company such as waitressing and kitchen assistantPerforming closing duties including cleaning, sanitising, replenishing and locking up as a trusted key holder.Delivering food and beverage orders within established timeframesEngaging with guests to create positive rapport, encouraging loyalty and repeat visits.Collecting cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Sandiacre, England, United Kingdom

Handling high call volumes with accuracy and efficiency for optimum productivity.Providing empathy and reassurance to patientsLogging call details and customer information in secure systems, improving data collection measures.Displaying strong customer service skills with professional telephone manner to resolve customer enquiries.Maintained outstanding timekeeping,De-escalating aggressive and highly emotional calls with firm and diplomatic tone.Ensuring billing and relevant documents are sent in a timely mannerWorking efficiently, to reach targets and deadlinesWorking cohesively within a team to provide the best service possible

Chester, England, United Kingdom

Within the role of senior support worker, successful leadership of a team of 5 staff members ensured the provision of quality care for the service users.Elected employee of the month twice during this period.Responsible for general management of the houseEnsured service users were always first priority and promoting independence through implementation of active supportLeading role in introducing active support, allowing for increased engagement for service users.Monitored standards of care, providing relevant training and mentoring to ensure consistent high quality services.Supported service users in day-to-day routines and activities, encouraging self care and personal developmentProvided compassionate service user care and communication, upholding high standards of health, hygiene and dignity at all times.Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users. Maintaining staff standards through regular competency checks and supervisionsAssisted service users with medication management and administration through medication competency checks on all staff to safeguard health and wellbeing.Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.

Chester, England, United Kingdom

Completed accurate end-of-day financial routines for cash and card transactions.Trusted key holder tasked with locking up at the end of each night and implementing the alarm.Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.Built customer retention and satisfaction by delivering top-quality service.Monitored and maintained stock levels for maximised efficiency and minimised waste.

Chester, England, United Kingdom

Supported people in their homes catering for people with different abilities and needsResponsibilities included; personal care, finances, companion calls, supporting people with Learning Disabilities to be as independent as possible and household tasks.Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.

Access To Higher Education, Health Professions And Related Clinical Sciences, Other, Distinction

Education record

Gcse'S, B-D, Distinction

Activities and Societies: BTEC Health and social Care - Distinction History - B Geography - B Chemistry - B Physics - C Biology - D Core.