Head Administrator
Current-Rapport and relationship building with all relevant stakeholders, including senior management, colleagues, negotiators, contractors, landlords, and tenants, as well as establishing effective communication channels across several departments, such as sales, lettings, HR, accounts, and IT.-Overseeing all administration and office management duties, relating to diary management, scheduling & planning, paperwork, employee contracts, payroll, IT support, client correspondence, and information distribution.-Liaising directly with the company Director, ensuring that any new industry legislation is properly enforced through training & updating procedures.-Client engagements, handling renewals of current tenancies, negotiating new terms between landlords & tenants, processing all required paperwork, completing inventory & maintenance checks, dealing with any client queries regarding contractual issues, and updating company systems with the relevant client information.-Engaging with promotional activities, providing information to the social media management team, as well as creating marketing flyers & letters.-Overseeing training & development of staff/trainees, including onboarding, company procedures, and support with daily tasks.-Human Resource management, with regards to overseeing the recruitment process for Office Administrators, conducting interviews and training new staff, as well as organising appraisals/investigations where necessary.-Project management duties, assisting the Director with any new office openings/moves, liaising with contractors to install the internet, electrics, decoration, furniture etc. -Implementation and adherence towards industry standards, with reference to Anti Money Laundering and Right to Rent Checks, as well ensuring that the compliance, insurance, and membership is up to date for all 3 offices.
