Assigned to the Risk Management Association (RMA) • Supervise copy center staff including mail clerk, receptionist, and Docutech 6180 operator. • Perform advanced reprographic functions. • Produce job proofs for customer review and approval. • Read a job ticket and understand steps required in the workflow. • Provide finishing services, e.g. folding, envelope/binder insertion, coiling, stapling, stitching, shrink wrap, drilling, cutting. • Operate standard bindery equipment. • Operate production printers, copiers and digital press – configure job-processing settings, manage job queues, process files, and print jobs. • Diagnose and correct common image quality problems. • Store document files via network or electronic media. • Perform maintenance and repair of high-frequency service call areas on specified equipment. • Process production forms and maintain records. Schedule and manage the document manufacturing process, e.g. job entry, requirements confirmation, capacity planning, workflow planning, quality control, packaging specifications, and delivery execution.Awards • Certificate of completion – Customer Service Education learning – 2003• Achieving service excellence – 2004 • Certificate of completion – Blue and Silver – 2005 • MXSO Award – all-around excellent performance – 2006 • Customer hero award – 2007 • Certificate of achievement – team recognition – 2008 and 2010 • Certificate of completion – Completion of DC5000 Docushare Training - 2009 • Spirit Award – The Spirit of excellence (Xerox Global Service top performers) – 2009 Computer Skills • Networking, Docushare, Microsoft office suite, Microsoft Publisher • Nuvera 120 B/, Docucolor 5252 and 5000, Duplo DBM (Booklet Maker), 4.0 Digipath Freeflow, Docutech 6180 and 90 (B/W), Duplo System 5000 (Booklet Maker), Coil Punch, Digicoil Binding, Fiery Command Workstation, DocuColor 8080 Digital Press, Horizon ColorWorks Document Finisher, New Versent 80, D136 and DC-446 Creaser

• Maintained accuracy and inventory controls.• Ensured inventory tracking database tool were kept up to date (equipment checked in and out) • Produced inventory reports as needed, conduct physical inventory checks.