Experienced RPA Trainer specializing in UiPath, passionate about empowering professionals to automate processes and drive digital transformation. Skilled in delivering comprehensive training sessions, creating engaging content, and mentoring teams to master UiPath tools and techniques. Dedicated to building a future-ready workforce equipped with cutting-edge automation skills.

Solution Design: Collaborate with business stakeholders, process owners, and RPA developers to understand business processes, identify automation opportunities, design and develop RPA solutions that optimize efficiency and accuracy.Process Analysis: Analyze existing business processes to identify areas for automation and improvement, and develop detailed process documentation and solution designs.Technical Expertise: Utilize expertise in RPA tools and technologies to design, develop, and implement scalable and sustainable RPA solutions that align with Allianz's IT architecture and security standards.Stakeholder Management: Engage with cross-functional teams to gather requirements, provide technical guidance, and ensure successful implementation and adoption of RPA solutions.Continuous Improvement: Proactively identify opportunities to enhance existing RPA solutions, drive process optimization, and contribute to the overall RPA strategy at Allianz.

Proactively identify opportunities to enhance existing RPA solutions, drive process optimization, and contribute to the overall RPA strategy.Analyze existing business processes to identify areas for automation and improvement, and develop detailed process documentation and solution designs.Identify inconsistencies in the contracts before issuing an invoiceResearch and resolve client billing problems or issuesPreparing different information for the sales team necessary to participate in tenders or in sales negotiations (checking the quotations, calculating pro-rates, etc)Communication and cooperation with supervisor and the team to ensure both contractual and operational KPIs are metResponsibility of delivering data within agreed deadlinesCommunicating with the client or other internal departments in relation to processed activities and solving issues

The purpose is to ensure that we have correct data entered to the billingsystems (Oracle principally) in order to produce a correct invoicing inagreement with the terms of the client contracts.Control that the client contracts and the data entered in Oracle are correct· Add the new contract information to the systemsPrepare the bill runs for various ADP Streamline & ADP Celergo products ona timely basis· Identify/Anticipate issues and provide proactive solutions· Respond to clients and internal business associates· Update process documentation monthlyProvide continuous improvement ideas and solutions to the systems, tools andproceduresReview validation errors produced by the systemWork on Internal Audit reports· Load volumetric data and add-ons services information to billing systems· Raise manual invoices, when needed /requestedRun the invoicing and distribute to client

Process transitioned in-house (participated in the transition process)Review and monitor Master Leasing Agreement and Individual Contract request;Create Master Leasing Agreement and Individual Contract draft; upload and initiate contracts signingUpdate system with signed contract and send confirmationsReceive contract change request and update system with contract changeExcellent customer service, in order to build productive relationships

Brazil InvoicingAnalysis and execution of invoicing processesRegularly briefs leadership on the status of invoicing processesGenerates reports and recommendations based on analysisCommunication with internal partners and business owners regarding the main detractorsFollows the procedures of the invoicing process according the local law and TAX guidance

Work with banks (AMEX, MasterCard, Visa) through chargeback portals to dispute fraud chargebacks, including extracting and analyzing supporting documents-Provide feedback for correct coding of Fraud & Non Fraud losses-Deep dive cases by case of all losses by chargeback and document a 3 Tier Root Cause Analysis-Document Investigator errors and provide feedback to Fraud prevention investigators (Documented & Verbal)-To be aware of any business impact/ Tool issues/ data issues faced by fraud investigators and document the same while doing RCA-Constantly evaluate means of successfully disputing a chargeback in order to reduce losses due to fraud-Collaborate/partner with Dell internal teams to ensure common business goals are met