Ionut Preda Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Remote

• Owned and managed a portfolio of +10 enterprise level customers, including Infosys,Genpact, British Petroleum, Johnson Controls, Encora, Estee Lauder, Korn Ferry• Key contributor in boosting average contract size by expanding product footprint andidentifying key up-sell & cross-sell opportunities • Project management across customer life-cycle - from Solution Design to Implementationand Value Realization stages - encompassing both off-the-shelf and customized solutionswithin intricate IT ecosystems • Designed and developed documentation for exceptional on-boarding, training, & adoptionalong with Best Practice Sharing among the CSM Team• Improved customer self-sufficiency capabilities by building long term competences withinthe end users, brainstorming new approaches and introducing new resources• Cross Department collaboration actively engaged in optimizing the SLA on shared servicesand customer's requests • Proactively identified risks across customer portfolio in order to build "Back on track" actionplan with extended team - securing positive churn across 7 quarters in a row

Bucharest, Romania

• Responsible for managing enterprise SaaS customers for Oracle products (CX, Eloqua &CPQ) with a footprint of up to $400K in annual recurring revenue• Effective stakeholder management (at VP and C-level), to foster customer objectives,facilitate product adoption and asses potential business risks• Delivered training and on-boarding sessions with new users to boost product adoption• Conducting reverse Demo’s with active customers to pinpoint improvement areas andenhance value realization• Constantly kept up to date with industry best practices and offered a consulting role forcustomers to identify improvement areas

Bucharest, Romania

• Owner for the product adoption process for a portfolio of strategic customers in theFinancial market: MasterCard, State Street Bank & Trust, TruisT Financial, FederatedHermes, Royal Bank of Canada• Developed and executed change management plans to ensure a smooth transition to newtechnologies, specifically during mergers and acquisition events• Key contributor for the MasterCard global infrastructure upgrade (hardware modernizationfor 5 data centers based on Oracle ExaData technology) - enhancing deal size (x10)• Delivered technical guidance to C-level executives to facilitate effective product usage withinthe involved teams and optimize time to value

Romania

• Managed and maintained a healthy sales pipeline, onboarding an average of 5 new customerson a monthly basis• Stakeholder management, providing detailed analysis of sales streams performance,conversion, churn and retention rates• Lead on redefining the pricing and licensing model with impact in the average deal sizegrowth (+400%)

Bucharest, Romania

• Grew the customer portfolio (+130% monthly average) for technology solution products:ERP, ECM, EDM, BPM• Responsible for decreasing the dependency from Government contract and enhancing B2B private business sales revenue • Delivered complex training on solutions like: Navision, Oracle BI tools, IBM on-premisesolutions, Elo Digital(EDM Product), Job Router(BPM Product), BI Products

Bucharest, Romania

• Nurturing customer relationship to secure recurring customer revenue• Expanded to new markets, targeting small businesses in order to generate new revenuestreams• Consistently achieving and exceeding sales targets (+100% on a monthly basis )