Ionut Catalin Sandu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

As a Business Domain Specialist, my role is to act as a key liaison between the 1st line support team and the various business domains, with the primary goal of improving incident resolution times and increasing first call resolution rates. To achieve this, I am responsible for facilitating the delivery and application of effective workarounds, setting up and implementing useful monitoring systems, and ensuring that knowledge is effectively shared between business domains and the 1st line support team.One of my core responsibilities is to act as a champion for the business domains, identifying and escalating any impediments or roadblocks that may be hindering their ability to deliver optimal service. By working closely with the business domains, I am able to gain a deep understanding of their unique requirements, and can use this knowledge to help drive the development of new tools, processes and solutions that enable them to operate more efficiently and effectively.In addition to my role as a facilitator and problem solver, I am also responsible for keeping documentation up-to-date, ensuring that all relevant information is easily accessible to both the 1st line team and the business domains. This helps to ensure that all stakeholders are kept informed and up-to-date, and can take the appropriate action when necessary.Overall, my role as a Business Domain Specialist is critical to the success of the organization, and requires a high level of technical expertise, as well as excellent communication and collaboration skills. By leveraging my deep understanding of the various business domains, and my ability to facilitate effective communication and collaboration, I am able to drive measurable improvements in incident resolution times, first call resolution rates, and overall service delivery.

Bucharest, Romania

As a Incident Management Specialist at Stefanini, I worked on the Nike project and KP, with the primary goal of minimizing the impact of high-priority incidents and ensuring that business activities were restored as quickly as possible. My responsibilities included:Monitoring high-priority incidents and ensuring that all parties involved followed the agreed-upon process.Validating the priority of incidents based on the number of users affected and the impact on the business.Escalating any Process and Service Level Agreement breaches to the appropriate contacts.Acting as a liaison between the business and external suppliers.Coordinating calls between suppliers and IT users to expedite incident resolution.Conducting monthly reviews of the business's performance from a Service Level Agreement perspective.In this role, I developed excellent communication and coordination skills, as well as a deep understanding of the importance of timely incident resolution to minimize business impact.

Bucharest, Romania

As an A2 Level Support Engineer on the KraftHeinz project at Stefanini, I played a crucial role in ensuring that all users had access to the resources they needed to do their jobs effectively. I provided timely and effective solutions to issues or requests, minimizing disruption to their work and enabling them to achieve their goals efficiently.In addition to my primary responsibilities of account creation, troubleshooting, software and hardware installation and configuration, I also conducted security checks, set up and troubleshooted VPN connections, and conducted network troubleshooting to minimize downtime. I worked closely with both internal and external stakeholders, maintaining positive and efficient communication to ensure that issues were resolved promptly and to everyone's satisfaction.Through my work as a Support Engineer, I developed strong technical skills in troubleshooting and problem-solving, as well as excellent communication and collaboration skills. I understand the critical role that IT support plays in enabling businesses to function smoothly and efficiently, and I am committed to maintaining high levels of customer satisfaction.

Bucharest, Romania

As a Rental Agent, my key responsibilities included:- Optimizing the rental experience by selling extras based on the customer's needs, such as insurance coverage, GPS devices, and additional equipment.- Drafting rental agreements, ensuring that all necessary information was collected and documented accurately and efficiently.- Providing exceptional customer service throughout the rental process, from initial inquiries to final returns, to ensure that customers were satisfied with their experience.- Educating customers on their buying options and providing recommendations based on their specific needs and preferences.- Maintaining a professional demeanor at all times and demonstrating a high level of respect and friendliness towards customers, colleagues, and partners.This role required excellent communication and interpersonal skills, a strong customer-focused mindset, and the ability to work efficiently and effectively in a fast-paced environment. A high level of attention to detail, strong organizational skills, and the ability to multitask were also key to achieving success in this role.

Bucharest, Romania

As a IT Technician, my responsibilities included:- Provided technical support and maintenance for the company's technology infrastructure, including point-of-sale systems, inventory management systems, and other applications.- Managed the receiving and shipping of products, ensuring accurate tracking and documentation to support timely delivery and seamless operations.- Consulted with customers on technical issues, providing guidance and support to ensure that they were able to use the company's technology products effectively.- Handled returns and aftersales, working collaboratively with other departments to ensure that customer issues were resolved in a timely and satisfactory manner.- Collaborated closely with the IT team and other departments within the organization to ensure that technology systems were running smoothly and efficiently.

Bucharest, Romania

As a Warehouse Specialist, my key responsibilities included:- Receiving and shipping products, ensuring accurate tracking and documentation to support timely delivery and seamless operations.- Preparing customs invoices for imported and/or exported products, ensuring compliance with relevant regulations and minimizing the risk of delays or fines.- Coordinating with couriers and trucking companies to arrange efficient and cost-effective transportation of products to various destinations.- Maintaining strong relationships with retail partners, proactively communicating with them to understand their product needs and ensure timely fulfillment of orders.This role required a high level of attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously. Effective communication and collaboration with colleagues, clients, and external partners were also key to achieving success in this role.

Bucharest, Romania

As a Network Engineer, my responsibilities included:- Installing and configuring hardware and software for clients, ensuring optimal performance and seamless operations.- Developing and maintaining strong relationships with clients, providing ongoing support and service to ensure their satisfaction with our services.- Handling various administrative tasks, including managing inventory and supplies, scheduling appointments, and coordinating with vendors and suppliers.In this role, I demonstrated a strong ability to multitask, manage competing priorities, and deliver quality work in a fast-paced and dynamic environment. I also had a deep commitment to delivering exceptional service and value to our clients, while supporting the overall growth and success of the business.

Bucharest, Romania

As a Sales Consultant, my duties included:- Maintaining an up-to-date and organized inventory of merchandise, ensuring accurate stock levels and timely replenishment of sold-out items.- Maintaining a clean and organized store environment, including dusting, sweeping, and organizing displays to ensure an optimal customer experience.- Conducting daily bookkeeping tasks, including cash handling, balancing registers, and reconciling accounts to ensure financial accuracy and compliance.- Providing expert guidance and assistance to customers by recommending, selecting, and sourcing merchandise based on their unique needs and preferences.This role required a high level of professionalism, strong customer service skills, and a deep understanding of the products being sold to provide exceptional service to customers.

Buchares

As a Junior Network Technician, my daily responsibilities included:- Troubleshooting and resolving connectivity issues experienced by customers, utilizing technical knowledge and analytical skills to identify and solve complex problems.- Responding promptly and professionally to tickets assigned from the support call center, ensuring timely resolution of technical issues to meet service level agreements.- Conducting routine maintenance on network hardware and software, including monitoring performance, diagnosing and resolving issues, and implementing updates and upgrades as needed.- Providing technical support and maintenance services for client devices, including laptops, desktops, and mobile devices, to ensure their proper functionality and security.In this role, attention to detail, strong communication skills, and a commitment to maintaining a high level of customer satisfaction were essential to success.