Ionut Toderas Email & Phone Number

Bucharest, Romania

Bucharest, Romania

I have been managing the activity of the first point of sales attempted by Provident Financial Romania IFN in it's 13 years of activity in Romania, having been opened in October 2019.I was responsible for training the team of sales officers prior to the project deployment, and have been coordinating their activity since.The principal activity of the office I coordinate is the sales of loans to private individuals.▪ I coordinate daily the activity of a team of 4 loans officers and oversee all processes leading to the issuing of loans to individual customers.▪ I organize marketing and promotional activities as the principal means to attract potential customers.▪ I run the administrative and logistic needs of the office and ensure all necessary supplies are available.▪ Since some changes have taken place in the starting team, I have managed the recruitment of new personnel and the subsequent necessary training.▪ It is also my task to negotiate, assign, and ensure the achievement of sales targets for each individual loans officer.

Bucharest, Romania

Change coordinator with the Performance and Change team, working directly with the field operations and HO-based customer-facing teams.I processed and coordinated the assignment of over 500 changes in the company’s procedures, work processes, management processes.I completely designed, administered and coordinated the company’s primary performance evaluation tools which audited the efficient management of up to 66 independent sales branches throughout the country.I organized the monthly meetings between top sales managers around the country and all support departments.I designated and coordinated teams of individuals from up to 7 departments to carry out business health checks over all operations areas in the country.Acting as project manager I coordinated, amongst others, the updated and improvement of the electronic customer management tools used by all sales employees in the organization.I received the annual Provident Professionals Award in 2018 in recognition of the quality support I provided to the sales department.

Bucharest, Romania

- administration of all sub-processes of performance management process for operations/sales team.- administration of poor-performance processes with monthly and quarterly recurrence, being responsible for deadlines and quality expectations.- collaboration with operations-support functions (i.e. customer service, engagement, agent support) to implement innovative ideas and improvement action.- designed the structure and action model for (performance) control processes proper to the Sales department, with required overhaul for implementation.

Bucharest, Romania

- assist the Head of Change with development and delivery of changes impacting operations/sales department, through behavioral change projects.- developed user manuals and working instructions for tools introduced to the operations/sales department, and contributed to the development of guidelines and procedures. - coordinated the introduction and local implementation of new performance health check processes.- managed the entire scope of performance health check processes; constructed the testing mediums and quality assessment tools.

Prin Romania

- functioned as translator to divisional managers in the operations department for the purpose of facilitating communication with subordinate field teams.- provided real time or written translation of all interactions during visits.- translated documents and communications for head office teams.- additionally managed performance review processes for operations department.

Bucharest, Romania

- delivered the annual internal audit plan, by contributing to the auditing of HO-based departments.- conducted the audit of compliance and performance processes in all local offices and regional branches of the business.- conducted or contributed to audits of processes and governance on compliance, responsible lending, marketing, process improvement, core controls, central collections and arrears management, fleet management, agent development

Bucharest, Romania

- translator attached to foreign experts assigned to the Romanian market.- responsible to provide efficient communication between foreign experts and company's employees, on the field and in offices,- contributed to the creation and updating of standard operating procedure and policies on the basis of the business knowledge accumulated during field activity.- contributed to the design, implementation and testing of best practice guides introduced in the operations and administrative departments.

Bucharest, Romania

- provided technical services and purchase support to company’s clients in the United States, Great Britain, Australia and South Africa.- placed orders for telecommunication services, administered customer accounts, processed, monitored and corrected payments. - identified and resolved technical issues reported by the company’s customers in service use. - coached and inducted new employees as a Mentor.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Political Science And Government

Education record