Shop Associate (Fulfillment & Customer Care)
- Fulfill orders received through the online platform including preparing shipment packages- Propose improvements to the order fulfillment process;- Respond to user queries and manage customer relationships;- Process returns and follow up with customers;- Support procurement and B2B order management;- Manage stock/inventory and maintain stock room;- Support E-commerce Operations Lead with projects;- Collaborate with the creative and marketing teams to support the… Show more - Fulfill orders received through the online platform including preparing shipment packages- Propose improvements to the order fulfillment process;- Respond to user queries and manage customer relationships;- Process returns and follow up with customers;- Support procurement and B2B order management;- Manage stock/inventory and maintain stock room;- Support E-commerce Operations Lead with projects;- Collaborate with the creative and marketing teams to support the development of marketing campaigns, content for the website and photography. Show less