Enthusiastic, meticulous Systems Administrator with over 16 years of extensive experience in the IT industry. Proven track record in software procurement, installation, administration, and compatibility. Experienced in the day-to-day management of IT departments and their associated business systems. Demonstrated expertise in monitoring and controlling data security within set guidelines to assure compliance, alongside providing impactful recommendations for improvement. Equipped with strong communication skills and the ability to liaise with colleagues and external clients effectively. Passionate about securing a remote Systems Administrator role in a progressive, innovative Scandinavian company.Experience:IT Systems Administrator & Support Level 2 Workstations and End-Users ExpertDacia S.A. (Dec 2006 - Present)Steered the resolution of daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications, and contributed to the smooth operation of the desktop computing environment.Spearheaded the installation, configuration, and support of desktop computers, peripheral equipment, and software.Developed, documented, and disseminated technical knowledge in the form of notes and manuals, and prepared datasheets.Conducted research, diagnosed, troubleshot, and identified solutions to resolve electronic hardware and software issues.Offered VIP Technical Support and IT Events Support for applications, mobile devices, and PCs, acting as a technical lead to solve problems affecting IT services.Provided 1st/ 2nd Line, and on occasion, 3rd Line support over the telephone, remotely, and face-to-face to clients & internal staff members, overseeing more than 10,000 PCs and 3,000 Mobile Devices.Ensured the installation and maintenance of all systems within a client's digital environment while preparing documentation on operational, system, and user procedures & guidelines.Advised on the selection and purchase of IT equipment, and managed Active Directory design, implementation, and management.Monitored the progress of third-party maintenance contract suppliers, and ensured the logging and efficient handling of support calls.Led disaster recovery initiatives, closed security loopholes, and managed access levels, while ensuring antivirus protection & solutions were maintained and updated.Identified and recommended improvements for Email applications & Web-page development.