Ioram Dreyer Email & Phone Number

New York, United States

Portland, Or, Us

New York, New York, Us

As a member of IT Team actively involved in Petplan digital transformation project from “traditional” insurance company to “insurtech” firm. Handled release management and software certification including requirements gathering, analysis, design, coding, testing, implementation, and maintenance.• Managed DWH Migration project.• Established and implemented various IT processes to improve Governance and Control• Established, Managed and Tracked Incident Debriefing• Managed release schedule, coordinated change management and IT maintenance windows.• Assisted with resource allocation per priorities, projects, and load

Jersey City, Nj, Us

Used Agile implementation methodology to deliver ZIFT’s TCMA SaaS product for enterprise-level implementations. Worked with software companies in North America, Europe, and Australia. Responsible for customer satisfaction and retention, drive product improvements from continuous customer feedback. Maintained high level of customer satisfaction reducing churn rate.Customers: Siemens Mindsphere, Intuit, VMware, Qlik, Domo, Nutanix• Managed a matrixed internal resources team including Business Analyst, Customer Success Manager, Channel Engagement Manager, Product Management and Solution Engineer to customize, integrate, and deliver products on-time and consistently achieve stakeholder goals.• Facilitated decision-making meetings with stakeholders and key contributors to plan and implement complex solutions.• Managed delivery and successful launch of new TCMA product ZiftONE to selected “Early Adapters”• Identified project risks by involving functional groups and devised alternative plans and strategies. Coordinated all dependencies to reduce delays and ensure smooth project flow.

Tel Aviv, Il

Delivered RADCOM’s Virtual Probe Monitoring Solution SaaS product to North American Tier 1 customers.Customers: Verizon, AT&T• Planned and monitored delivery project for Tier 1 customers. Authorized and monitored all work performed by functional groups. • Alerted Executive Management regarding scheduled status of projects.• Facilitated internal as well as customer training sessions.• Coordinated with customer and user-group representatives to optimize usability of RADCOM’s solution.

Senior Project Manager/Project ManagerDirected the complete program lifecycle, including scope, time management, budget management, SW release planning, certification, and Go-Live activities. Handled hardware certification, software certification, system integration, hardware expansion, software delivery and deployment. Analyzed network utilization to generate growth orders and balance loads between platforms. Developed and implemented Risk Management Plan. Acted as the single point of contact with customers during project implementation. Customers: Sprint, T-Mobile, Bell South, VimpelCom, and UCEL Uzbekistan. • Increased revenue via change request facilitation and creation of up-sell opportunities.o Helped the sales team generate new order revenue from $700k to $1.2MM. • Improved customer delivery satisfaction from an average 7.0/10 to 9.4/10 on customer delivery surveys. • 2012 VAS Achievement Award - led a migration from Legacy to New Generation platform on the Sprint network, relocating 28M+ mailboxes.• 2007 All Star Award for supporting and exceeding divisional revenue targets. • 2001 Achiever Award - sustained unprecedented growth in subscribers on the Sprint Network; helped the Sprint Comverse team generate $110MM+ in revenue. Field Engineering Team Lead/System Integration ManagerManaged five field support engineers that deployed and integrated innovative voicemail and SMSC products on customer sites. Conducted customer training in-house and on client premises.Customers: Sprint, Bell South, Cincinnati Bell, Telstra (Australia), SingTel (Singapore), Telmex (Mexico), Telecom Italia, C&W Jamaica.+Managed the first international deployment of next generation technology for the first distributed nationwide voicemail network.+Coordinated response to technical crises and provided remote support to 400+ installed customer bases. +Involved in design and implementation of procedures for Technical Services Department ISA 9000 certification.