Victor Isaac Orantes Email and Phone Number

Manage and coordinate overall initiatives to transition the entire database backend from a monolithic architecture into a microservices oriented environment where each service handles API calls to communicate and transfer in/out data and information to UI services.As part of the sunset process of the monolithic architecture also to align all the BI and reporting services globally across the company into a data lake that is to be built on top of the new microservices server architecture.

Manage and coordinate the design and development of the IT infrastructure modernization within the company aligned to the global objectives and the IT architectural plan. Work hand to hand with Enterprise Solution Architects to develop IT infrastructure frameworks and establish project baselines for the company in all geographies. Manage the delivery of Infrastructure projects within agreed scope, standards, budget, time scales, and tolerances.Onboard acquired stores into the EZCORP IT infrastructure standards for User Equipment, Network Gear, and peripherals, and alignment of data schemas and historical transactions to integrate into the core POS system.

Identify inefficient or missing reporting processes opportunities to design and develop enhancement projects to optimize and transform the process flow and reduce the time and effort required to develop reports, dashboards, and presentations. This includes:In Charge of leading performance improvement programs to support operations around the world in a project, with 2.5k FTEs spread across 10 countries and supporting Americas and EMEA regions.Engineer efficient performance management processes utilizing standard procedures to enable effective tracking, measurement, creation of significative metrics, and development of Business Intelligence models by implementing innovative data transformation techniquesContractual Negotiations with end customers to establish commercial SLAs to observe the health of the business between suppliers and providers.Representation of data in dashboards based on data access and frequencyIdentification and implementation of regression models, forecasting, and predictive analytics.On-demand reporting, centralization of data, and support to BAU operationsData Science Methods for forecasting and predictive analyticsCreation of Tracking Mechanisms and process re-engineering was not efficient or not availableTransformation of ETL procedures and elimination of duplicated reporting effortsOversee change management processes for existing applications and maintain architecture models.Increase the effectiveness of the executive KPI deck by incorporating graphic representation of data and trends.Research market technology and process trends to support business improvement that adheres to enterprise service architecture.

The program-level support manager has oversight and leadership responsibilities for all contractually required metrics management and reporting. The purpose of this role is to make sure the Delivery tower meets all program commitments regarding metrics. The list below is not an exhaustive list but includes high-level responsibilities.Overall contractual metrics leadership Delivery metrics direction and strategy, contract language oversight, amendments, and negotiations with the customer.Program level Contractual RCA process and penalty waivers interaction with the customer central team.Program metrics performance analysis Overall Delivery Reporting Dashboard, Process automation design & supervision including metrics and measurements tools leadershipManagement of multidisciplinary teams across Geos (India, Philippines, US, Canada, and Europe)Tool's integration design and strategy leadership Overall program document managementStakeholder management across geographies (Europe, US, Canada, India, Philippines, and Asia)

Provide Ongoing Support to projects at any level based on the following main responsibilities:Prime responsibility to lead different modules of project works and driving analytical insights.Provide the coaching to the analysts in the key research and data securing activities.Perform researching work properly so needs to direct and provide quality control for the project team’s analytical and research work.Work for the building complex models to assess the influence of tactical options on the future performance of the products.Able to manage analytical projects consisting of the adaptive analysis.Provide support to other areas of the projects and partners in defining the hypotheses.Develop the insights of commercial nature and communicate the results to the clients.Provide a strong foundation for career growth so develop novel management and strategic tools.Responsible for reviewing and summarizing the internal data of the client.

A project manager can lead/facilitate multiple, sometimes complex, US Delivery projects. The Project Leader utilizes their communication/interaction skills, process/workflow knowledge, and information, organizational input and data, Xerox systems, Project Management Process (PMP) tools, etc. to support the successful completion of each project.Leads projects associated with the US Delivery Line of Business (LOB) or cross-functional teams focused on the delivery of projects into a finished/steady state.Plans and directs schedules to ensure project budgets (business cases) and timelines are successfully metFacilitates the project from initiation through steady-state, interfacing with various levels of mgmt. within US Delivery (develops tasks, schedules, and timelines)Organizes project activities that may require cross-functional meetings and communications.Develop monthly reporting tools/communications and complete all reporting responsibilitiesSome data analysis aligned to project business caseBusiness case impact tracking and creationFrequently interacts with different levels of managementFacilitate workflow transition projectsEscalate issues/potential delays to Globalization VP as neededInteract closely with US Delivery teams to ensure project timelines, success, and key metrics reportingContinuously improve knowledge and skillset to grow knowledge of US Delivery organization Other duties as assigned

Analyze the operation needs and make recommendations for improvements. Develop, interpret, and support relational database solutions in a centralized environment that address critical business functions or needs for the department; identify and troubleshoot code-related issues. Extract data, present data, and enter data into spreadsheets. Create, modify, and test various SQL queries, stored procedures, and views for obtaining data. Create consistent and accurate technical documentation of implemented applications, databases, and systems. Create new and modify existing SSRS reports. Assist other analysts and the Automation Coordinator in tech research and implementation of best practices for the department's database environment including maintenance issues, operation requirements, disaster recovery, and security. Serve as back-up to the Utilities Database Administrator which requires routine exchange of all project requirements. Evaluate and propose the effectiveness of alternative approaches to user needs; assist in the training of department personnel in the utilization of computer systems and software. Perform other work as required.

Analyze and determine discrepancies between quality reports and invoices among a team of 60 members, providing coaching, feedback, and effective ways to improve the relationship between customers and client associates.Implemented, created, and developed all the suite of tools being used by the QA team and co-created the process between them. This has been an experience where the exposure to upper management and Xerox VP'S has increased.Also created tools and developed systems with the resources provided being effective. For a Role normalization initiative among the Guatemalan division almost 160 individual contributors involved in the process.

Track and trend service levels nationally to ensure client key performance indicators are met.Collect and analyze the current state of asset location and cost.Ensure accurate fleet data analysis and reporting are delivered at required timelines.

Provided insights and training to new hires working tor T-mobile, educated regarding services programs and customer service techniques.

Creation and implementation of effective channels of agent feedback Support of new hire trainings as well as ongoing training initiatives

Knowledge of call center systems, ACD/IVR, performance statisticsMotivate and encourage agents through positive communication and feedback. Queue monitoring and skill set of inbound and outbound calls.Call Monitoring and Coaching processes.

Creator and management of computer nodes and network analysis to maintain connection inside the entire corporation

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