Issac Ortiz Email & Phone Number

Ellenton, FL, US

Sarasota, US

• Created a shared vision and strategic growth plan for field operations, manufacturing, procurement, engineering, logistics, and technical support. Managed regional and national distribution plans for 42 U.S..
• Drove a 33.5% increase in billed deliveries YOY by cultivating a culture of empowerment within field operations, challenging the team to revamp delivery planning and execution, and sparking creative problem-solving and.
• Redesigned existing production process using Lean Six Sigma methodologies. Instituted a true “assembly line” that resulted in a 34% increase in daily output within the first 5 weeks of implementation
• Realized a 25% field replenishment rate increase and reduced costs by 15% by renegotiating existing 3PL agreements

Pittsburgh, Pennsylvania, US

• Set the strategic vision and created operational processes for autonomous vehicle testing, including KPI development, resource planning, and coordination of all required support to continuously test software from.
• Served as product manager for the first autonomous public ride-sharing pilot in the company, successfully partnering with Lyft to execute 1K+ public trips with an average rider experience rating of 4.9 stars
• Created a staffing forecasting model that resulted in 36% headcount growth and developed multiple new metric dashboards to identify opportunities and drive efficiency
• Planned for scaling of the fleet by 180% from Jan 2022 through Nov 2022, ensuring real estate needs, staffing needs, and support from service were met; improved three primary fleet KPIs within that timeframe

Memphis, TN, US

Led six enhanced customer experience contact centers across the Southeastern U.S. and led ~100 exempt and non-exempt team members to support the Sales teams with overall go-to-market (GTM) efforts, including customer onboarding, retention, pickup, and issue resolution for 151 stations. Created and revised multiple operational policies and procedures and.

Memphis, TN, US

Partnered with senior leadership across IT, Engineering, Field Operations, HR, and Sales teams to develop and execute a company-wide Organizational Change Management plan to start a new Customer Experience department at FedEx Ground. Led cross-functional team tasked with defining project scope, needs, and project deliverables. Created digital and print.

Memphis, TN, US

Managed all aspects of facility and operations management of a station with 100+ employees and 40 vendors; directed the recruiting, hiring, coaching, developing, and overall management of non-exempt and exempt team members. Ensured compliance with all OSHA and DOT requirements as well as with internal business controls. Handled budget creation and P&L.

Memphis, TN, US

• Senior Pickup & Delivery Manager responsible for largest pickup operations in FedEx Ground network. Key responsibilities included adherence to OSHA/DOT regulations, execution and enforcement of vendor contracts.
• Improved safety performance by instituting vendor led safety summits. Over 3 year span, results improved by 28%.
• Served as business coach for single area vendor who grew to service 20% of station’s pickup and delivery area; culminating in his selection as Entrepreneur of the Year (2009).
• 2009 Central Region Pickup and Delivery Manager of the Year.

Memphis, TN, US

Fort Liberty, NC, US

• Non-Commissioned Officer leading teams of up to 40 enlisted personnel responsible for setup, operation and tear down of mobile petroleum supply stations. Responsible for overall troop welfare and the planning/execution.
• Multiple Military Achievement and Commendation Awards.
• Honor Graduate, Petroleum Supply School.
• Color Guard for professional sporting events and military funerals.