Issac Ortiz Email & Phone Number

Ellenton, Fl, Us

Sarasota, Us

Created a shared vision and strategic growth plan for field operations, manufacturing, procurement, engineering, logistics, and technical support. Managed regional and national distribution plans for 42 U.S. warehouses. Negotiated favorable purchasing agreements with materials and services vendors. Created previously non-existent KPIs and corresponding metric dashboards to identify areas of opportunity for targeted improvement planning.• Drove a 33.5% increase in billed deliveries YOY by cultivating a culture of empowerment within field operations, challenging the team to revamp delivery planning and execution, and sparking creative problem-solving and ownership of processes and deliverables• Redesigned existing production process using Lean Six Sigma methodologies. Instituted a true “assembly line” that resulted in a 34% increase in daily output within the first 5 weeks of implementation• Realized a 25% field replenishment rate increase and reduced costs by 15% by renegotiating existing 3PL agreements

Pittsburgh, Pennsylvania, Us

Set the strategic vision and created operational processes for autonomous vehicle testing, including KPI development, resource planning, and coordination of all required support to continuously test software from stakeholders such as Service, Product/Software, Engineering, Remote Guidance, and Triage teams. Oversaw and acted as lead POC for 19 OEM/Investor Demos during tenure. • Served as product manager for the first autonomous public ride-sharing pilot in the company, successfully partnering with Lyft to execute 1K+ public trips with an average rider experience rating of 4.9 stars • Created a staffing forecasting model that resulted in 36% headcount growth and developed multiple new metric dashboards to identify opportunities and drive efficiency• Planned for scaling of the fleet by 180% from Jan 2022 through Nov 2022, ensuring real estate needs, staffing needs, and support from service were met; improved three primary fleet KPIs within that timeframe

Memphis, Tn, Us

Led six enhanced customer experience contact centers across the Southeastern U.S. and led ~100 exempt and non-exempt team members to support the Sales teams with overall go-to-market (GTM) efforts, including customer onboarding, retention, pickup, and issue resolution for 151 stations. Created and revised multiple operational policies and procedures and engaged in regional-level collaboration with cross-functional stakeholders to drive pickup performance improvements. Defined goals and created tools to track progress toward objectives. Project Manager for expanding and relocating 3 offices across the Southeast region.

Memphis, Tn, Us

Partnered with senior leadership across IT, Engineering, Field Operations, HR, and Sales teams to develop and execute a company-wide Organizational Change Management plan to start a new Customer Experience department at FedEx Ground. Led cross-functional team tasked with defining project scope, needs, and project deliverables. Created digital and print content to manage stakeholder engagement during significant change management initiatives. Drove policy creation for the new department and served as Lead Onsite Change Manager for 22 of 33 new stand-alone locations across all six FedEx Ground U.S. Regions, supporting various stakeholder groups including Field Operations, Contracted Service Providers, and Sales. Developed advanced SQL queries to mine data that ultimately communicated progress and identified CX trends at station, district, and regional levels.

Memphis, Tn, Us

Managed all aspects of facility and operations management of a station with 100+ employees and 40 vendors; directed the recruiting, hiring, coaching, developing, and overall management of non-exempt and exempt team members. Ensured compliance with all OSHA and DOT requirements as well as with internal business controls. Handled budget creation and P&L management for the station with gross revenues of $10M+.

Memphis, Tn, Us

Senior Pickup & Delivery Manager responsible for largest pickup operations in FedEx Ground network. Key responsibilities included adherence to OSHA/DOT regulations, execution and enforcement of vendor contracts, business coaching and professional and personal development of direct reports. Created new reporting tools designed to provide quantitative data for the purpose of identifying areas of opportunity. Key Accomplishments:• Improved safety performance by instituting vendor led safety summits. Over 3 year span, results improved by 28%.• Served as business coach for single area vendor who grew to service 20% of station’s pickup and delivery area; culminating in his selection as Entrepreneur of the Year (2009).• 2009 Central Region Pickup and Delivery Manager of the Year.

Memphis, Tn, Us

Fort Liberty, Nc, Us

Non-Commissioned Officer leading teams of up to 40 enlisted personnel responsible for setup, operation and tear down of mobile petroleum supply stations. Responsible for overall troop welfare and the planning/execution of peacetime refueling missions.I also had the honor of participating as a member of a Color Guard unit for professional sporting events and military funerals.Key Accomplishments:• Multiple Military Achievement and Commendation Awards.• Honor Graduate, Petroleum Supply School.• Color Guard for professional sporting events and military funerals.