Ipe Sam Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Responsible for resources from Chennai Delivery for healthcare account , ensuring service delivery, resource planning, business recovery, disaster planning, audit compliance and security• Maintaining SLAs for the Account and ensure availability of Infrastructure• Driving Agile Methodology for Service Line• Identifying Defects in the system and work on reducing them• Proactive Checks to ensure reduction in Highs/Crits for the account• Reduce Change Induced Incident for the account• Maintaining patching of the infrastructure are maintained within SLAs• Maintaining the Software/Hardware Currency for the account and ensure systems are compliant• Manage Skills Gaps and identify mentors to groom and upskill resources• Operational Efficiency – Identify opportunities for Local Automation, Dynamic Automation, Change Automation in reducing repetitive work•Drive automation for patching through Automation by enabling quicker turn-around from shell scripts creation to fixlet development• Manage Resource Capacity for the team• Facilitate Rewards & Recognition program to enable resources and keep them occupied• Drive various Agile ceremonies for the team and track and measure improvements and idea generation for the team and reduce defects•Compliance – Issue and Risk management – Auditing and Maintaining a Risk and Issue tracker. Taking corrective action to mitigate the environmental risks and keeping the client informed about all the risks and issues in the environment• Focal for all Audits both Internal and Annual Vendor Audit and maintain compliance posture

Chennai, Tamil Nadu, India

• Responsible for updating the SOW for Performance and Capacity Management. • Managing entire estate of servers (Physical, Virtual and Cloud environments) for ensuring proactive monitoring for servers in Scope. • Define and drive metrics across various platform teams to proactively reduce capacity issues• Identify Red list Servers to reduce capacity related issues for the account• Responsible for proactive management for 13 critical application and resolve issues within SLAs.• Responsible for maintaining right sizing recommendation and track the implementation of the recommendation.• Responsible for defining process to help coordinate between teams and avoiding roadblocks.• Identify Servers that have potential to move workloads from AIX to Linux and Physical to Virtual environment to reduce cost to customer.• Single point of contact for customer, on transactions and escalations, updates and information• Functionally manage a team of resources supporting infrastructure services PCM, AIX, Linux, Wintel, SAN and other infrastructure teams. • Review SOW, Cost case Annually, Review Account Documents of Understanding, Service Catalogue, Service Level Agreements, • Manage Vendors, keep track of Augmented support and Managed Services hours for the project.• Present cost case for adding new services and work with Finance team for approval• Responsible for identifying new opportunities RFS for more Scope.• Responsible for the labour claiming validation for the account.• Responsible for the compliance posture for the account• Develop technical talent and leadership in the team.• Involved in Business related projects like, Hardware Migration, Software Up gradation, Disaster Recovery Plans.• Identified Vulnerabilities in agreed Services (potential risky SLA’s) and avoided re occurrence.• Responsible for maintaining Risk tracker and seek approval from TRO for exceptions.

Chennai, Tamil Nadu, India

• Manage delivering to contract performance standards and client measurements in Shared Service delivery • Drive/manage service quality and improvement of service delivery processes.• Continually identify ways to reduce cost of delivering the services and improve service.• Keep the Senior Manager (Delivery Head) informed of team performance and critical issues• Ensure positive customer satisfaction and customer relationship is maintained.• Ensure SLAs are maintained • Drive/participate and coordinate crisis management.• Drive/participate and coordinate audit readiness.• Creating a positive environment through leadership, coaching, mentoring etc• Develop technical talent and leadership in the team.• Encouraging innovations and good ideas.• Focus on personal and professional development and appropriate certifications for team members.• Identify and develop future leaders with personal focus on mentoring and coaching.• Ability to analyze data and Present the same.• Transitioning accounts.

Pune Area, India

Manage the SaaS infrastructure for Sungard ProductEnable ITSM frame work by bringing in ITIL framework for Incident Management, Problem Management and Change ManagementManaging Patching and ComplianceManage Security Alerts and implement Firewall rules

Pune Area, India

Worked as Infrastructure Designer for Barclays project. Responsible for creating Non Functional and Functional Requirement documentResponsible for Providing High Level and Detail designing for all Infrastructure projectsProviding Inputs for deriving Cost estimate for new projectsLiaising with Enterprise Design Authority for approval of design

Bachelor Of Engineering - Be, Electronics & Instrumentation Engineering

Education record