In my role as a Project Manager at Brightwise in London, I successfully managed predevelopment activities and project financing for estate development projects. I coordinated Requests for Proposals, led real estate investment projects, and ensured timely project delivery within financial constraints.

o Track and analyze start up key metrics including pipeline growth, win/loss rates, RFIs and RFPs, quota attainment o Support Finance Personnel with payroll & client invoicing for the region Coordination and allocation of inbound leadso Monitor the CRM system is maintained and updateo Support with producing weekly, monthly and annual sales reportso Support in measuring key KPI's of the sales teamo Assisting from time to time with marketing & sponsorship initiatives

Now TV Customer Service Support Broadband& Talk• Leading Now TV Broadband& Talk customer experience team of 15 people in UK market via voice support in Salesforce and Openreach tools to sustain customer service excellence and deliver technical support via phone and email basis• Analyzing and interpreting problems, with a combination of training experience and logical thinking to get the right solutions to identify and solve customers’ problems effectively in order to achieve full customer satisfaction.• Delivering excellent customer services by effective resource utilization with consistent quality, high efficacy, first contact resolution and coaching support to sustain customer service excellence.• Act as a key point of contact for Now TV customers; providing a professional and friendly service as well as delivering an exceptional first impression to delight our customers by going above and beyond to deliver FirstSource & Now TV vision as integrated business process model.

• Leading Microsoft customer service support team of 20 people from a diverse background representing 19 different language markets by ensuring operational efficacy and productivity in Microsoft Community and Social Media platforms via Microsoft Dynamics CRM, Sprinklr liaised with Facebook, Twitter and Workforce tools.• Ensuring all service level agreements are met through the analysis of performance management. • Taking initiative in supplier consolidation in the Microsoft Social Media and Community launch in Concentrix Manila operation in 2016, liaising with management teams to integrate client requirements and positioning, bringing Belfast and Manila sites together, support nesting and post go-live operational assistance, identifying training gaps and drawing action plans to fulfill product requirements and excellent quality management.

Providing technical support for Microsoft products in Turkish market via online support community as Turkish Customer Service Representative specialized in Microsoft Account, Messenger, Hotmail, All Small products as Admin Centre, Family Safety, Profile, Essentials, Photo Gallery, Mobile- Interacting with customers via online support community- Providing technical support about Microsoft products for Turkish customers by using the tools and resources provided- Gathering product data available in Turkish Market to give constructive feedback and business improvement ideas- Analysing and interpreting problems, with a combination of training experience and logical thinking to get the right solutions to identify and solve customers’ problems effectively in order to achieve full customer solution.- All admin tasks, rotas /schedules /annual leave requests, skill matrix management, payroll completion.

Supporting vulnurable children, families and communities in the Philippines.

Supporting local cancer patients, their families and carers, funds cancer research.

The Turkish Association of Northern Ireland (TA-NI) was established in 2012 as a voluntary based organisation with non-profit charitable aims. We are a newly established minority association in Northern Ireland that represents Turkish families and workers, encourages friendship and strengthens solidarity between Turkish people residing in Northern Ireland. The Turkish Association of Northern Ireland is established to relieve poverty, hardship and distress and promote the benefit of the inhabitants of Northern Ireland, and in particular those of Turkish origin, by associating the statutory authorities, community and voluntary organisations and the inhabitants in a common effort to advance education, and to provide facilities in the interests of social welfare for recreation or other leisure-time occupation, with the object of improving the conditions of life for the said inhabitants; To raise awareness within Northern Ireland of Turkish culture and heritage and foster mutual understanding and tolerance between people of Turkish origin living in Northern Ireland and the wider community. To advance education among the general public in Northern Ireland and Turkey by advancing education concerning the institutions, history, languages, culture, intellectual, artistic and economic life of Northern Ireland and Turkey and promote dialogue between academics and academic institutions in both countries, facilitating the exchange of information, knowledge and ideas.

- To give free and confidential emotional support and practical help in relation to Criminal Injuries Compensation Service to people affected by crime- Communicating with people in a way that is appropriate for them and promotes people’s rights, and respects their diversity- Exploring with the individual their needs for and wishes regarding support. To let people know what options there are and enable them to access these- Helping people to explore how their experience of crime has affected their lives and to identifyfactors which might influence their ability to deal with these.

- Revamped the entire structure owing to developments in the education sector in Cyprus i.e. expanded the company structure from nursery school to primary and secondary school.- Managed the Finance Department including payroll, financial management, bank transactions and cash proceeds- Handled customer relations by building rapport with employees, customers and investors- Mainly focused on staff development, strategic planning, negotiations, conflict resolution, admin& recruitment policy- Handled customer relations which included dealing with students’ or parents’ grievances.