My position includes resolving customer queries, recommending solutions and guiding product users through features and functionalities. Responsibilities;-Respond to customer queries in a timely and accurate way, via phone, email or chat-Identify customer needs and help customers use specific features-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)-Update our internal databases with information about technical issues and useful discussions with customers-Monitor customer complaints on social media and reach out to provide assistance-Share feature requests and effective workarounds with team members-Inform customers about new features and functionalities-Follow up with customers to ensure their technical issues are resolved-Gather customer feedback and share with our Product, Sales and Marketing teams-Assist in training junior Customer Support Representatives

My position included managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.Responsibilities;-Manage large amounts of incoming phone calls-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customers through open and interactive communication-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Follow communication procedures, guidelines and policies

Acquired essential knowledge to become a hospital manager Fields; marketing, sales, operations and finance. -Hospital functions -Policies -Staff duties -Strategic Planning -Evaluating employee and department performance