İpek Sever Email & Phone Number

Istanbul, Turkey

• Assisting Account Managers and Account Directors with administrative tasks, including scheduling meetings, preparing presentations, and maintaining client records.• Preparing and distributing sales reports, forecasts, and performance metrics to track progress and identify opportunities for growth.• Maintaining open communication channels with the EMEA office, regional sales teams and other global offices, actively participating in presentation calls and annual meetings, facilitating… Show more • Assisting Account Managers and Account Directors with administrative tasks, including scheduling meetings, preparing presentations, and maintaining client records.• Preparing and distributing sales reports, forecasts, and performance metrics to track progress and identify opportunities for growth.• Maintaining open communication channels with the EMEA office, regional sales teams and other global offices, actively participating in presentation calls and annual meetings, facilitating communication, sharing best practices, and ensuring alignment with corporate sales strategies.• Managing the annual event calendar, including trade shows, industry events and client meetings. Working closely with Account Managers and Account Directors to schedule and coordinate participation in events, ensuring alignment with sales objectives and target markets.• Covering Account Manager duties during leave periods, including forwarding group and transient requests from managed and unmanaged accounts. Ensuring timely response to inquiries and requests, maintaining high levels of customer service and satisfaction.• Coordinating travel arrangements, accommodations, and logistics for worldwide sales office team members as needed.• Managing office coordination tasks and supports HR duties for the worldwide sales team, ensuring operational efficiency and maintaining a conducive work environment.• Generating new businesses through implementing strategic outreach initiatives, cultivating relationships with potential clients, and identifying opportunities for collaboration and expansion within target markets. Show less

• Responding promptly to group inquiries, requests for proposals (RFPs), and event leads, providing accurate and comprehensive information about hotel facilities, services, and pricing. Utilizing the Opera system for PMS sales operations.• Collaborating with the sales team to prepare customized proposals, contracts, and sales agreements tailored to the specific needs and preferences of group clients.• Following up with prospective clients to secure bookings, negotiating terms, and… Show more • Responding promptly to group inquiries, requests for proposals (RFPs), and event leads, providing accurate and comprehensive information about hotel facilities, services, and pricing. Utilizing the Opera system for PMS sales operations.• Collaborating with the sales team to prepare customized proposals, contracts, and sales agreements tailored to the specific needs and preferences of group clients.• Following up with prospective clients to secure bookings, negotiating terms, and finalizing contracts in a timely manner, utilizing effective sales techniques and strategies.• Coordinating all logistical aspects of group bookings and events, including room allocations, catering requirements, audiovisual equipment, and special requests. Ensuring smooth execution according to client needs, coordinating with all departments for groups and events operations while providing proactive communication to address any issues.• Conducting site visits and meetings with clients to showcase hotel facilities, discussing event details, and addressing any questions or concerns.• Managing all steps of the sales process from initial inquiry to post-event follow-up, ensuring a seamless experience for clients and maximizing revenue opportunities. Show less

• Anticipating with guest needs and preferences to provide proactive and personalized service, exceeding expectations at every opportunity.• Maintaining constant communication with the Butler team, concierge, housekeeping, and other hotel departments to ensure seamless coordination of guest services.• Paying careful attention to detail when fulfilling guest preferences, ensuring all requests are executed flawlessly and according to St. Regis standards.• Having an active role on… Show more • Anticipating with guest needs and preferences to provide proactive and personalized service, exceeding expectations at every opportunity.• Maintaining constant communication with the Butler team, concierge, housekeeping, and other hotel departments to ensure seamless coordination of guest services.• Paying careful attention to detail when fulfilling guest preferences, ensuring all requests are executed flawlessly and according to St. Regis standards.• Having an active role on problem solving through handling guest inquiries, concerns, and complaints promptly and professionally, resolving issues to the guest's satisfaction.• Taking room service orders and serving as the telephone operator for the hotel, working in shifts to ensure efficient guest communication and service. Show less

• Assisting Boğaziçi University Tourism Management Academician regarding the department course she teaches during one academic semester.• Providing support in translation, file editing and project development regarding the studies carried out by the academician I assist.• Providing administrative support regarding organizing and maintaining academic records including student attendance, course evaluations, and academic calendars.• Supporting special projects and initiatives as… Show more • Assisting Boğaziçi University Tourism Management Academician regarding the department course she teaches during one academic semester.• Providing support in translation, file editing and project development regarding the studies carried out by the academician I assist.• Providing administrative support regarding organizing and maintaining academic records including student attendance, course evaluations, and academic calendars.• Supporting special projects and initiatives as assigned by academic leadership. Show less

İstanbul

• Welcoming guests upon check-in, helping them to their rooms, and providing them with essential information about the hotel.• Addressing guest inquiries and overseeing activities in the lobby to ensure a smooth guest experience.• Assisting with updating guest profiles in the Opera System, inputting amenities into the system, and familiarizing oneself with daily operations and office tasks.• Extending VIP greetings to transfers and VIP guests, adding personalized touches, and… Show more • Welcoming guests upon check-in, helping them to their rooms, and providing them with essential information about the hotel.• Addressing guest inquiries and overseeing activities in the lobby to ensure a smooth guest experience.• Assisting with updating guest profiles in the Opera System, inputting amenities into the system, and familiarizing oneself with daily operations and office tasks.• Extending VIP greetings to transfers and VIP guests, adding personalized touches, and conducting Palace Tours upon request.• Managing tasks at the Business Center, including answering calls, updating profiles, maintaining the Business Center area, preparing welcome cards for the next day, and printing register cards. Show less

Lisans Derecesi, Turizm Işletmeciliği, Gpa: 3,5

Graduated with High Honors

Exchange Student, Tourism, Design And Development