İpek Adışen Email & Phone Number

Defining and analysing the process of factoring business.Developing new projects within InfactNext tool compatible with customer requirements. Coordinating customer and IT people. Developing project plans and managing projects for each customer. Analysis, use manual documantation.Extensive experience in each step of factoring business model and factoring accounting (starts from sales to end the transaction) Consultant to ING Group, FIBA Factoring, QNB Finance, UniCredit Turkey.Having responsibilites in launching Factoring Module for TradeWind Factoring. SQL experience.Developing new projects within financial services core systems compatible with customer requirements, conducting gap analysis, customer support.Managing cut off plans for releases and integrating with clients.Preparing roadmaps in line with the KPI's, resource planning for the regarding sprintsSpecifying DoD's and acceptance criterias with the team.Developing new product backlog items, working on new features in order to increase the value of the product.Developing strong relationships with stakeholders and team people.Taking active facilitator role during the whole project management cycle.

Working close to Card Payment Systems Department, analysing and defining requirements, documenting use cases, test scenerios, conducting UATs, holding stakeholder management.Implementing new projects for the credit card product.

Member of the team responsible for designing the processes of CRM process under Customer Centric Transformation Program (CCTP). Co-operation with multinational consulting firms; Accenture and IBM.Defining functional and non-functional requirements for developing CRM and multi-channel marketing platforms and as is /to be analysis Developing business use cases, screen mock-ups, process diagramsDeveloping test scenarios, conducting UAT, preparing user manuals and quality assurance documentation.Coordinating relations between business departments and IT people and working close to each stakeholders including consultants. Familiarity to work within an international environment, participating in the comprehensive CCTP contributed strategic thinking and the ability of seeing big picture of an organizational transformation.

Istanbul, Turkey

Developing training programmes for new business model for 1200 branches under Customer Centric Transformation Program (CCTP) co-operation with Peppers and Rogers. As well as organising the whole process of training schedule (hotel booking to logistic support)Upgraded negotiation and effective communication skills during deployment period, travelling all around the country, face-to-face relations with branch personnel.

Giving lecture and preparing in-house training material on Accounting, Banking Transactions, Banking Products, organizing training programmes for several titles of employers, close work with training vendors