Intern

Astea softwareEnsuring all standards and processes are metUpdating call statusCM call report - CM call back dated to be corrected daily.Contract management – monitor contract expiry dates and ensure that increases is applied, and new contracts accepted.Creating new customers – Creating customer on system, ensuring accurate customer data captured.Docket e-filling – file all customer correspondence documentationMaintain customer’s files - file all customer correspondence documentationCredit notes - Generate credit notes, ensure that credits are applied to correct maintenance invoicesMaintenance invoicing - Generate invoice on approval is received.Project billing - Ensure correct project billing per callSundry equipment - Export equipment created by IMC not on the Installed baseTime and material rates - Generate invoices according to Customer rules and requirements. Ensure that all increases are applied to Time and Material rates and the Customer billing rules are updated.

Responsible for 10 IT field technicians within my provided regionsCall logging and allocating to techniciansStock allocation and management Managing productivity and SLA’sService delivery management Maintenance and repairs of all lotto machine base allocatedUpdating call statusSubmitting SLA reports

Review and verify tax forms completed by clients to ensure their proper submissionInform clients of important paperwork and documentation needed to complete tax forms accuratelyReview financial statements, expenses and previous tax returns to identify the best strategy for completing future returnsSubmitting Tax documents for clientsAssisting clients with estimation of their auditsPreparing confirmation letters for clients

Tracking shipmentsupdating vendor’s information invoice and pricingoversee storage of productsdoing stock count within the shopmaking sure all goods are in good condition, receiving stockcashier