Ippsita Pradhan Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

Gurgaon, Haryana

Operations Support Group includes our key functions such as Quality & Training. Quality being one of the core pillars of Personiv and our focus, my role entails supporting strategies to ensure adherence to our client’s quality expectations. My role is also to ensure consistency in the delivery and application of training standards across the business and oversee the planning, prioritization, and development of new training programs and initiatives, ensuring that these programs and initiatives gel well with the overall strategy, objective, and need of the business.

Gurugram, Haryana India

John Keells BPO rechristened as Personiv. Exciting new opportunities with a wider geographical footprint and service offeringsAbout PersonivPersoniv provides quality outsourced services to companies around the world bydeveloping key processes and systems designed to save time and money. Fromcustomer engagement to back office and recruiting to design, their teams ofhighly skilled talent stand ready to complete projects with quality and confidence,allowing customers to focus on goal-reaching strategic priorities. With more than30 years of experience, and sites in four countries, Personiv hires, trains andretains top talent to provide customized, global solutions. For more information,visit www.personiv.comsee less

Gurugram, Haryana, India

Responsible to assist Operations Assistant Managers in supervising daily operations Develop productive, profitable and achievement oriented working environment for employeesAddress operational issues and concerns in a timely fashionSupervise operations team to ensure operational excellence and excellent customer servicesEducate operations team on best practices, company policies and service excellence standardsDevelop and maintain operational guidelines for staffs. Oversee operational cost, risk and audit activities.Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions on Expedia.com (APAC) & Hotels.comDetermine customers’ needs and preferences, such as schedules and costs. Give advice about local weather conditions, customs, and attractionsMake alternative booking arrangements if changes arise before or during the trip

New Delhi, Delhi, India

Supporting Travel agents of North America using the Travel GDS - Apollo & Galileo Role entailed all service requests from amending existing bookings on the GDS to creating new onesMoved to Tier II support handling escalations from Tier I

Jalandhar, Punjab, India

Bachelor'S Degree, Ba Hons.

All India Secondary & Senior School Certificate, Science, Ist