Prashant Kumar Email & Phone Number

AWS Certified DevOps Engineer - Professional & Technical Consultant With 3 Years Of Working Experience Specializing In Managing Scalable Platforms Serving Millions Of Customers & Engineers Involving AWS Cloud Infrastructures, Software Delivery, Incidents & Request Resolutions And Ensuring Site Reliability. Expertise Includes Orchestrating Automated CI/CD Pipelines, Ticket & SLA Management, Tooling, Scripting, Monitoring, Cloud Infra Automation, Deployment & Release Management. Emphasized Over DevSecOps,Business Metrics Enhancement, Inter-Personal Skills And Cross-Functional Teams Collaboration.HIGHLIGHTS:➢ Worked On JIRA & IBM RTC Ticketing Tools for Project Management Resolving More Than 800 Tickets So Far.➢ Achieved Client Business Metrics By Reducing MTTT/MTTR From 700 Hours To 50 Hours, Leading To Contract Extension And Setting A Benchmark For Future Clients.➢ Served Millions of Customers and Engineers Ensuring Efficient Resolution within SLA Thresholds.➢ Handled CIQ Access Requests for GitHub Repos, TeamCity Pipelines, Artifactory and SonarQube Server.➢ Resolved Incident & Request Tickets Such as Workbench Access Issues, Performance Issues, Application Issues, Connectivity Issues, General Issues and Security Issues, Tooling & Patching, License & Release Management Involving Creating Pipelines in DEV/QA/PROD Environments for New Version Releases.➢ Extensively Worked Over AWS Services, GitHub, Jenkins, Docker & Kubernetes For The Purpose Of Continuous Integration & Continuous Delivery Pipelines And For end-to-end automation For All Builds And Deployments.➢ Monitored Application Logs/Metrics Using Prometheus, Grafana, Splunk & AWS CloudWatch.➢ Proficient In Cloud Infra Automation & Cloud State Management Using Terraform & Cloud Formation.➢ Worked On Site Reliability (SRE) Principles Like SLO/SLA/SLI/OLA/MTTT/MTTR , Monitoring Over Critical KPIs, Troubleshooting Incident & Request Management And Maintaining Runbooks & SOPs.➢ Worked Over AWS Cloud Services Like EC2, Service Catalogue, Cloud9, Fleet Manager, Lambda, Compute Optimizer, ELB, IAM, AMI, SNS, Route53, S3, RDS, SSO, VPC, EKS, ECR, ECS, Cloud Watch and more.➢ Collaborated With Stakeholders For Sprint Plannings & Sprint Reviews Ensuring Alignment With Business Objectives And Delivering Measurable Value.