Verity Intelligence is recognized as one of the leading background screening and verification companies in Malaysia and Singapore Responsible in investigating full background of clients needing pre-employment and updated screenings.Checking criminal background, reported court records, previous employment history education verification as well as credit information using varieties of investigative tool.Compiling findings and submit individualized report back to clients for employment offer determinationManaged and supervised a team of 20 personnel during the day to day operations.Successfully distributed work evenly among teams to achieve maximum time management and to ensure the success of the objective at hand.

Served as an important figure with the title of service manager to handle service complaints, compliments and various services, processes, promotions, or products feedbacks.Empowered by the head of department (HOD) of customer service for star hub to resolve any kind of calls which requires their attention including dispute customer.Also mastered the skill to resolve customer enquiries with first call resolution manner and to contain customer complaints and prevent it from reaching to the next hierarchy. In charge to report and highlight to quality assurance department after reviewing first-level executive call records, whether it is complaints or compliments. Spot out the underlying issues before it is too late and immediately report to operation manager to resolve the issue. Taking over complicated cases and also to maintain the perfect service level agreement (SLA) promised to customer, at the same time to prevent deviation of the agreement and maintain high customer satisfaction rates (as one of the leading telecommunications companies in Singapore).