Igor Protsenko Email & Phone Number

Ukraine

My main responsibilities are to work closely with Business Owners to clarify business needs and business impact and improve business process.Management of several development teams from Finance and Operation departments Integration of Tribes and Squad model which improves Scrum for big companies Manage products from planning to deliveryReporting to C-Level managementAchievements:Launched the Lead Management System with auto-assignment of most priority leads according to defined prioritization rules which have positively impacted the agent’s workflow. As a result, conversion increased, and Cost Per Ticket decreased.Re-launched update payment module with new responsive design, new payment methods, better UI and optimized code which positively impacted exceptions, application architecture and Conversion Rate was increased more than 5%Implemented automation to improve the business process which helps to book flights for customers whose flight was canceled on the same day of the departure. Expected impact: Increase the number of tickets provided by our service under each case of flight cancellation and Increase total revenue.Implemented Notification Manager application with a list of automated billing and marketing event-based SMS.Launched automation for CISCO application to improve contact customer process which has a positive impact on agents work, decreased Cost Per Ticket, improved security of sensitive data.More successful products and business processes automation with their impact to be provided on the request.

The main responsibilities are to find out business requirements, create a backlog, and prioritize it. The main product is OTA (B2C, B2B, B2C2B): flights, hotels, cars, tours, packages, and transfers.Working in agile environment, Scrum, JIRA, Confluence.Achievements:Re-launched B2B application for our partners including back-end and front-endLaunched new product verticals for B2B platformLaunched new B2C OTA with Flights, Hotels, Packages, and OrgTours

Responsible for localization of all products for CIS market.Launch and support of the projects on the CIS market as product manager (Russia, Ukraine, Belarus', Kazakhstan). Launch of the verticals (Flights, Hotels, Cars, Trains). Responsible for development, launch and marketing of referral & loyalty platform.Responsible for launch and marketing of the mobile apps on the CIS market (Android & iOS).