Ipsita De Email and Phone Number
I am Dynamic professional with 18+ years of experience in the publishing and customer service industries, specializing in content acquisition, relationship management, and strategic growth initiatives across North America. My expertise lies in customer-oriented industries, particularly within print and electronic content distribution, from both publishing and operational perspectives.As a seasoned professional, I excel in cross-departmental collaboration to drive customer satisfaction, streamline processes, and enhance workflows. My efforts consistently align with the company's vision and targets, leading to improved revenue and customer retention.My core skills include Relationship Building, Customer Retention, Revenue Enhancement, Customer Relationship Management (CRM), Publisher Relations, Salesforce.com, and strong Analytical Skills.If you’d like to connect, feel free to write to me at ipsita_79@yahoo.com.
Rittenhouse Digital Llc
View- Website:
- r2library.com
- Employees:
- 5
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Manager, R2 Digital LibraryRittenhouse Digital LlcGurugram, Hr, In
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Manager (Product), R2 Digital LibraryRittenhouse Digital Llc Jan 2024 - Present• Spearheaded the optimization of data processing operations, significantly improving the efficiency of digital services, which contributed to the company's growth and success.• Managed publisher relations, digital content acquisition.• Coordinated onboarding for digital data, collaborating with data teams and publishers to ensure timely and accurate data updates.• Supervised the digital product content workflow.
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Manager, R2 Library ServicesRittenhouse Book Distributors Mar 2023 - Feb 2024King Of Prussia, Pennsylvania, Us• Led engagement with international customers, navigating cultural complexities to drive global expansion and business growth in digital book sales.• Maintained up-to-date Salesforce records, managing customer data, sales, and deal closures. -
Continuations Manager, Print DivisionRittenhouse Book Distributors,Inc. Dec 2006 - Jan 2024• Promoted to Continuations Manager, responsible for managing customer satisfaction, raising awareness of key services, and resolving client issues.• Acted as a liaison with academic and medical libraries, leveraging communication skills and a commitment to customer satisfaction to increase company revenue.• Served as the primary contact for overseeing the entire order, invoicing process, and resolving issues for book aggregators like YBP, EBSCO, and Clarivate.
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Senior Customer Service ExecutiveRittenhouse Book Distributors,Inc. Sep 2004 - Nov 2006• Provided timely customer service, resolving queries and issues regarding the availability of medical books.• Participated in special sales activities, certificate programs for medical specialists, and other processing tasks
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Soft Skills & Voice And Accent TrainerHero Mindmine Oct 2002 - Mar 2004New Delhi, Delhi, In
Ipsita De Education Details
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Ips Academy, Devi Ahilya Vishwa Vidyalaya , Davv, IndoreMarketing & Systems -
St. Aloysius College, Rdvv, Jabalpur, IndiaBachelor Of Science – Computer Science
Frequently Asked Questions about Ipsita De
What company does Ipsita De work for?
Ipsita De works for Rittenhouse Digital Llc
What is Ipsita De's role at the current company?
Ipsita De's current role is Manager, R2 Digital Library.
What schools did Ipsita De attend?
Ipsita De attended Ips Academy, Devi Ahilya Vishwa Vidyalaya , Davv, Indore, St. Aloysius College, Rdvv, Jabalpur, India.
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