Ishan Patel Email & Phone Number

Remote

Menlo Park, Ca, Us

Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Succinctly delivering complex analysis/findings in a manner which conveys understanding, and influence across senior management team and executives.Enhancing existing business processes to effectively govern third-party relationships.Performing assessments of large data sets to identify and mitigate emerging fraud trends.Providing guidance to fraud investigators and serving as a key resource to team on escalated issues of complex nature and developing team through consistent coaching, leading to reduced escalations.Mitigating losses to the Bank by identifying, monitoring, and examining fraud activity data.

San Francisco, Ca, Us

Led Business Process Outsourcing (BPO) performance, focusing on key metrics and quality improvement. Set operational goals aligning with organizational objectives and drove Global excellence per the goal(s) at hand. Identified & solved operational challenges and opportunities, driving enhancements for improvement. Acted as a Subject Matter Expert for Member Risk agents and collaborated with stakeholders across Risk, Product, and Member Services to optimize processes.Subject Matter Expertise: Electronic Fund Transfers (Regulation E) - 12 CFR Part 1005 Tools: Looker, Zendesk, Google Suite, Microsoft Suite, Altassian - Confluence, Jira, Visa Resolve Online, Mastercard Portfolio Analytics, SQL, Asana, Monday.com, Zoom, Slack, Figma, Lucid, G-Sheets, Excel , Generative AI

San Francisco, Ca, Us

Leader of Highly Specialized & Advanced Risk Investigations Team. Extensive experience with: Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation( FDIC), Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), and State Attorneys General (AG).

San Francisco, Ca, Us

Investigating Dispute Claims whilst remotely fulfilling all requirements which relate to the simultaneous onboarding and subsequent leadership of multiple teams in a Remote and In-Office environment.Converted from Contract to FTE on this date.

Menlo Park, Ca, Us

Investigated Dispute Claims, Contributed to Training whilst still in training and subsequently lead elevated a vast unit of 100+ analysts, with whom I coached with cadence to achieve success per the goal at hand. Remaining steadfast in the pursuit of operational excellence and clearance of extensive backlogs specific to Consumer Disputes & Fraud Claims leading to Compliance goals being met and mitigation of bank loss with regards to strict CFPB regulatory deadlines.

Chicago, Il, Us

Coached with vision and through collaboration with cross-functional teams to implement enhanced CMS tools and substantially improve existing Business. ops processes from the ground up. Executed on company core values, which drove superior results, daily.

New York, Ny, Us

Started as a Fraud Investigator handling Credit Card Fraud claims over the phone, and over the course of 3.5 years progressed via multiple promotions to Business Analyst at JPMorgan Chase Bank. Reconstructed large data sets into user friendly weekly KPI dashboards, accounted for minute details via Microsoft Excel with regards to Commercial Credit in the Business Analyst role and delivered MBR to Executive Leadership- with adept poise. Subject Matter Expertise utilized to develop and write SOP’s specific to Charge-off Credit Account Validation, Consolidated Fraud Loss Forecasting, and Visa and MasterCard Chargeback Lifecycle Case Analysis and Risk Loss Mitigation Monitoring. Wrote and assisted with extensive SOPs which were approved after rigorous analysis and approval by key stakeholders via tollgate, per rigorous regulatory requirements. Served as the catalyst who drove superior IC results and enhanced existing internal processes via SOP writing and refined my SME knowledge in all realms related to Commercial Fraud, Risk, and Compliance.Presented KPIs to JPMorgan Chase stakeholders through WBR, MBR, QBR, Business Review cadence - and served as a catalyst of crafting Business Review deck information.

New York, Ny, Us

Led hybrid team of cross-site (Philippines) analysts through a seamless transition as an interim manager to comprehensively monitor internal controls and identify methods to enhance credit card fraud recovery business unit quality metrics and processes; achieved by inspiring a goal oriented atmosphere while leading to strengthened internal controls required to mitigate fraud risk.

New York, Ny, Us

Completing internal quality audits with expert detail retention utilized to identify errors impacting Regulatory Compliance adherence, Critical Policy & Procedural adherence; with errors directly impacting employee scorecard and performance, identified errors sent to front line managers for immediate review and remediation

New York, Ny, Us

As my first role in the Banking / Fraud Recovery sector - I placed daily outbound phone calls to cardholders whilst diligently analyzing and investigating credit card fraud claims and providing independent decision of Liability, up to $25,000. Conducted to determine consumer fraud liability based on outcome of investigation.Placed outbound customer and outbound merchant calls, reviewing case documentation received, and providing final outcome on fraud case and ensuring resolution was provided with strict adherence to Regulation Z, Bank Secrecy Act, and Anti-Money Laundering (AML & KYC) requirements.This role serves as the catalyst which continues to accelerate my passion within the realm of Fraud, Compliance, and Risk.

Exceeding sales goals and elevating consumer experience by engaging customers and establishing trust through the education of financial products; leading to increased sales of core products including checking/savings investment products, and home equity line of credit and resulting in consistently hitting monthly sales goalUtilizing all available resources provided through bank, such as leads and attending workplace banking events to follow-up with prospective customers to determine financial status and establish trust based relationships.

Bentonville, Arkansas, Us

Worked hard and consistently to get the job done at Walmart. As a Cashier, Customer Service Representative, and ad-hoc truck unloading support.

As an agent: placing outbound calls per leads acquired from third party job application sites in which customers expressed interest in returning to school to continue education endeavors. Achieved and Exceeded targets monthly - with ease and refined public speaking skills via continues out bound call queue via Five-9.

Minneapolis, Mn, Us

Humble beginnings, working hard in any capacity at Target Corp and whilst studying through High School and University.

Bachelor Of Business Administration (Bba), Business Administration And Management

Diploma, General Studies

Associate'S Degree, Business Administration And Management

Education record