Ishan Patel work email
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Ishan Patel personal email
With over 9 years of experience in financial services and banking, I have and continue to perform at the highest level across roles including: business process & performance manager and fraud & disputes investigations lead across industry leaders such as leading digital banking platform, Chime and with my foundational experience at JPMorgan Chase Bank & Co. I have a proven track record of working on and driving successful projects as a direct hire and as a contractor, creating innovative process workflows, business improvement plans, action plans, focusing on risk, compliance, disputes, and fraud escalations management across business operations.Through my years at Chime, I worked a multitude of roles of continually advancing complexity by applying my strong work ethic to drive consistent team-oriented success. For example, I was a leader of business process outsourcing performance for Risk & Fraud/Dispute investigations operations ensuring alignment with organizational objectives and achieving global excellence standards.Additionally, utilizing my subject matter expertise I hired, developed, lead a specialized risk investigations team, handling regulatory compliance and executive escalations with precision and high EQ leadership whilst collaborating across an array of stakeholders and third party business partners.I have a passion for solving complex fraud challenges and pro-actively mitigating risk with my skills in data analysis, dashboard creation, team leadership, training & onboarding. and writing succinct business process improvement plans; garnering enhanced operational efficiency, mitigation of risk, and reduction of bank loss. I am open to work and excited to bring my expertise and value to your organization as one who thrives as both, a People Leader and an Individual Contributor.
Self-Employed
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Self-EmployedRemote
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Fraud Prevention ManagerRobert Half Oct 2022 - Jan 2024Menlo Park, Ca, UsEnsuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Succinctly delivering complex analysis/findings in a manner which conveys understanding, and influence across senior management team and executives.Enhancing existing business processes to effectively govern third-party relationships.Performing assessments of large data sets to identify and mitigate emerging fraud trends.Providing guidance to fraud investigators and serving as a key resource to team on escalated issues of complex nature and developing team through consistent coaching, leading to reduced escalations.Mitigating losses to the Bank by identifying, monitoring, and examining fraud activity data. -
Business Process & Performance Specialist, Trainer, Leader | Risk, Compliance, Fraud, DisputesChime Aug 2021 - Aug 2022San Francisco, Ca, UsLed Business Process Outsourcing (BPO) performance, focusing on key metrics and quality improvement. Set operational goals aligning with organizational objectives and drove Global excellence per the goal(s) at hand. Identified & solved operational challenges and opportunities, driving enhancements for improvement. Acted as a Subject Matter Expert for Member Risk agents and collaborated with stakeholders across Risk, Product, and Member Services to optimize processes.Subject Matter Expertise: Electronic Fund Transfers (Regulation E) - 12 CFR Part 1005 Tools: Looker, Zendesk, Google Suite, Microsoft Suite, Altassian - Confluence, Jira, Visa Resolve Online, Mastercard Portfolio Analytics, SQL, Asana, Monday.com, Zoom, Slack, Figma, Lucid, G-Sheets, Excel , Generative AI -
Fraud Investigations | Executive Escalations, Team LeadChime Apr 2021 - Aug 2021San Francisco, Ca, UsLeader of Highly Specialized & Advanced Risk Investigations Team. Extensive experience with: Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation( FDIC), Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), and State Attorneys General (AG).
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Dispute Investigations, Analyst & LeadChime Sep 2020 - Apr 2021San Francisco, Ca, UsInvestigating Dispute Claims whilst remotely fulfilling all requirements which relate to the simultaneous onboarding and subsequent leadership of multiple teams in a Remote and In-Office environment.Converted from Contract to FTE on this date.
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Fraud & Dispute Analyst At Chime Through Robert HalfRobert Half Mar 2020 - Aug 2020Menlo Park, Ca, UsInvestigated Dispute Claims, Contributed to Training whilst still in training and subsequently lead elevated a vast unit of 100+ analysts, with whom I coached with cadence to achieve success per the goal at hand. Remaining steadfast in the pursuit of operational excellence and clearance of extensive backlogs specific to Consumer Disputes & Fraud Claims leading to Compliance goals being met and mitigation of bank loss with regards to strict CFPB regulatory deadlines.
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Section Manager, Consumer Lending Business OperationsEnova International Jul 2018 - Feb 2020Chicago, Il, UsCoached with vision and through collaboration with cross-functional teams to implement enhanced CMS tools and substantially improve existing Business. ops processes from the ground up. Executed on company core values, which drove superior results, daily. -
Business Operations Analyst, Commercial Credit Fraud OperationsJpmorgan Chase & Co. May 2017 - Dec 2017New York, Ny, UsStarted as a Fraud Investigator handling Credit Card Fraud claims over the phone, and over the course of 3.5 years progressed via multiple promotions to Business Analyst at JPMorgan Chase Bank. Reconstructed large data sets into user friendly weekly KPI dashboards, accounted for minute details via Microsoft Excel with regards to Commercial Credit in the Business Analyst role and delivered MBR to Executive Leadership- with adept poise. Subject Matter Expertise utilized to develop and write SOP’s specific to Charge-off Credit Account Validation, Consolidated Fraud Loss Forecasting, and Visa and MasterCard Chargeback Lifecycle Case Analysis and Risk Loss Mitigation Monitoring. Wrote and assisted with extensive SOPs which were approved after rigorous analysis and approval by key stakeholders via tollgate, per rigorous regulatory requirements. Served as the catalyst who drove superior IC results and enhanced existing internal processes via SOP writing and refined my SME knowledge in all realms related to Commercial Fraud, Risk, and Compliance.Presented KPIs to JPMorgan Chase stakeholders through WBR, MBR, QBR, Business Review cadence - and served as a catalyst of crafting Business Review deck information. -
Quality Assurance Manager, Dispute OperationsJpmorgan Chase & Co. Aug 2016 - May 2017New York, Ny, UsLed hybrid team of cross-site (Philippines) analysts through a seamless transition as an interim manager to comprehensively monitor internal controls and identify methods to enhance credit card fraud recovery business unit quality metrics and processes; achieved by inspiring a goal oriented atmosphere while leading to strengthened internal controls required to mitigate fraud risk.
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Quality Assurance Analyst, Fraud OperationsJpmorgan Chase & Co. Mar 2016 - Aug 2016New York, Ny, UsCompleting internal quality audits with expert detail retention utilized to identify errors impacting Regulatory Compliance adherence, Critical Policy & Procedural adherence; with errors directly impacting employee scorecard and performance, identified errors sent to front line managers for immediate review and remediation
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Dispute & Fraud InvestigatorJpmorgan Chase & Co. Jul 2014 - Mar 2016New York, Ny, UsAs my first role in the Banking / Fraud Recovery sector - I placed daily outbound phone calls to cardholders whilst diligently analyzing and investigating credit card fraud claims and providing independent decision of Liability, up to $25,000. Conducted to determine consumer fraud liability based on outcome of investigation.Placed outbound customer and outbound merchant calls, reviewing case documentation received, and providing final outcome on fraud case and ensuring resolution was provided with strict adherence to Regulation Z, Bank Secrecy Act, and Anti-Money Laundering (AML & KYC) requirements.This role serves as the catalyst which continues to accelerate my passion within the realm of Fraud, Compliance, and Risk.
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Personal Banker - Retail BankingCitizens Financial Group, Inc. Nov 2013 - Jul 2014Exceeding sales goals and elevating consumer experience by engaging customers and establishing trust through the education of financial products; leading to increased sales of core products including checking/savings investment products, and home equity line of credit and resulting in consistently hitting monthly sales goalUtilizing all available resources provided through bank, such as leads and attending workplace banking events to follow-up with prospective customers to determine financial status and establish trust based relationships. -
Customer Service RepresentativeWalmart Nov 2012 - Nov 2013Bentonville, Arkansas, UsWorked hard and consistently to get the job done at Walmart. As a Cashier, Customer Service Representative, and ad-hoc truck unloading support. -
Call Center AgentWindy City Call Center Jan 2011 - Oct 2012As an agent: placing outbound calls per leads acquired from third party job application sites in which customers expressed interest in returning to school to continue education endeavors. Achieved and Exceeded targets monthly - with ease and refined public speaking skills via continues out bound call queue via Five-9.
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Electronic Sales AssociateTarget Jan 2007 - Aug 2010Minneapolis, Mn, UsHumble beginnings, working hard in any capacity at Target Corp and whilst studying through High School and University.
Ishan Patel Skills
Ishan Patel Education Details
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Robert Morris University - IllinoisBusiness Administration And Management -
Schaumburg High SchoolGeneral Studies
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Harper CollegeBusiness Administration And Management
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Robert Morris University - Illinois
Frequently Asked Questions about Ishan Patel
What company does Ishan Patel work for?
Ishan Patel works for Self-Employed
What is Ishan Patel's role at the current company?
Ishan Patel's current role is Exp. JPMorgan Chase Bank | Chime Financial | Enova International | Citizens Financial Group | Royal Bank of Scotland | Business Operations Process & Performance Leader | Risk, Compliance, Fraud, Disputes.
What is Ishan Patel's email address?
Ishan Patel's email address is ip****@****ova.com
What schools did Ishan Patel attend?
Ishan Patel attended Robert Morris University - Illinois, Schaumburg High School, Harper College, Robert Morris University - Illinois.
What skills is Ishan Patel known for?
Ishan Patel has skills like Business Process Improvement, Analytical Skills, Banking, Credit, Data Analysis, Regulatory Compliance, Team Management, Credit Analysis, Business Analysis, Credit Risk, Risk Management, Customer Service.
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