Nearshore Center Pakistan established in Pakistan for IT & ADM to utilize Pakistani talent in Ericsson Region Middle East & Africa to boost the IT business with economical cost and efficient delivery. Supporting Ericsson Middle East & Africa for IT & ADM.

An extensive experience in Operational management of Network Operations Center (NOC), Field Maintenance, Network Planning & Optimization (NPO), IT BSS and dedicated to ensuring strong team performance and goal achievement through in-depth planning, leadership, budget management and strict business controls.Lead a team of 330 employees within the Manage Services JAZZ organization. Manage all business functions, including budgeting, employee skill assessment and training, ensuring completion of critical KPIs. Support all operations, IT, and HR departments, guaranteeing adherence to quality standards and overseeing security and access management. Specialties & Key Achievements: Achieved appreciation in Year-2019 closure to improve Unit Profit. P&L, Budget preparation & overall Project Financial Control Managed Services Operations (Network, NPO & IT)

Working as Manager Local delivery for MS Warid Pakistan and reporting to MSCOO. Line manager of Warid NOC, IT and HR 101 resources (reporting functions BSS,NSS,IN, VAS, TRX, MPBN, PCN, Process & Tools, Network Security, IT and HR)Special focus on Cost Control and improvement of UM for Warid MS by transforming Ericsson staff into MS Delivery organization with quality deliverable. Help Warid MS to reduce ASP IT cost 3.5 millions by taking IT solution in-house and improve its delivery. Cost Center Management including budgeting, all financial, administrative & time approvals and managementDevelop strategy, service delivery & resource models, working level agreement with Managed Services ProjectProcess Improvement through development of SOP, Continuous improvement plans, Resource recruitment, selection, interviewing, training, appraisals, compensation & benefits, development & management

Highly accomplished, innovative and performance-oriented senior manager with 14 years of diversified professional, extensive technical and workforce management experience in Telecom and IT market with different cellular operators in a challenging Operational/Migration Projects and multi-cultural environment. End to end technical and functional team management, project management experience.24x7 Operational Management of Core, Access Transmission, IP-backbone and Network Security with an extensive experience in respective functional domains and dedicated to ensuring strong team performance and goal achievement through in-depth planning, leadership, budget management and strict business controls.At present I am working as Senior Manager Network Operations in Ericsson (Warid Operations) with the prime responsibility to ensure the delivery and the business performance of the Managed Services contract as per agreed SLA and having the main interface towards the Customer management for the Operation and Maintenance of the network.Transmission (Core, Access, DWDM), IP/MPLS (IP-Backbone), GPRS O&M and Network Security including fault & configuration management. Monitoring of Deployment / Implementation activities. Performance reports analysis and project evaluations. Budgeting & manpower forecasting.

As a Legacy BSS Digital Stack Transition Lead, Holding green field Operation to be Digital Stack MS.New Digital Stack is a solution of Charging System, Billing System, CRM and POS.Responsible for HR , Third Party contracts, Business Process & Interfaces, IT Infrastructure, Data Privacy & Security, Application development and Operational readiness.

On a short term assignment for MTN Afghanistan to establish Managed Services.Managing end-to-end the multiple Transition & Transformation projects (covering the technologies 2G/3G/ Networks, IT & Engineering) and overseeing the project managers as the single point of managerial control. Below are the additional project assigned from Ericsson Region Middle East due to its criticality and tight timelines.Managed Transition & Transformation project of MTN Afghanistan (covering the technologies 2G/3G Networks, IT & Engineering) and overseeing the project managers as the single point of managerial control. Involved from hiring to service delivery, ensure SLA fulfillment and KPI delivery with Ericsson MSDP blueprint. Ensure delivery readiness for Managed Services MTN Afghanistan. End to end deliver project including hiring of staff and selecting ASP. Develop Managed Services team of Front office, Back office and Field maintenance. Ensure smooth handover from customer with business continuity. Deploy Ericsson processes and procedure for smooth Operation handover.

Short Term Assignment as a Transition Manager for Etisalat Egypt. Over all responsible for EoE Managed Services for Etisalat Egypt.End to end delivery included hiring of Front Office,Back Office, NPOC and Field Maintenance staff. All 3PP contract and spares parts delivery for IPBB and VAS services. Process & procudures for MS Ericsson with Etisalat Egypt .Worked as a Project Manager to deliver end to end Managed Service of Etisalat Egypt for (IPBB, VAS, Field Maintenance, NPO and Network security) services.• Establish NOC, Back offices, Field Maintenance and Network Security departments• 3PP contract finalization• Establishing the Operational Synergies and identifying cost optimization potential and bringing improvement in Operational financials.• Competence plan for newly established NOC/FM.• Smooth handover operation from Customer to MS team.•Implementation of Ericsson Global process and tools in the network.

Manager Packet Backbone Network at Warid. At time Warid Mobile Packet Backbone Network , the first & largest solution in Pakistan Cellular Industory. Heading Operations & MPBN Design.• Completed the MPBN and GSM network security design within two months of my joining by making necessary changes.• Ensuring that all faults related to the IP/MPLS GSM Network are monitored rigorously, handled immediately within the defined KPIs and rectified in the shortest possible time.• Developed and updated the O&M processes & procedures related to network alarm monitoring, fault escalation, trouble resolution and configuration management.

Heading IT infrastrue Country wideDeployed Active Directory structure in Paktel & PakcomDeployed Network Security System in Paktel & PakcomReduce Operational cost by redesigning IT & Internet backboneLeading Warid NOC project

Heading IT Support and Network teamsLooking O&M and IP designNegociating with Vendors