Iqbal Shaikh Email and Phone Number

1. Supported diverse archiving solutions (Exchange, SMTP, Office 365) in Enterprise Vault, incorporating Compliance Accelerator and Discovery Accelerator features.2. Diagnosed and resolved issues such as high CPU utilization, memory, network, disk space, datastore latency, and slow archiving for user and journal mailboxes.3. Applied advanced expertise in Active Directory, performance optimization, Exchange, SQL, Azure Administration, Docker, and Kubernetes to troubleshoot technical challenges efficiently.4. Managed and resolved Enterprise Vault upgrade issues, collaborating with Veritas consultants for seamless transitions.5. Addressed customer inquiries on archiving and data management, providing timely and effective solutions to enhance satisfaction.6. Actively engaged in employee events and played a key role in mentoring Level 1 (L1) engineers.7. Recognized with the Star Performer award and multiple Employees of the Month accolades for consistently achieving high productivity and ensuring customer satisfaction.8. Collaborated with the Knowledge Management team, contributing to comprehensive knowledge base articles.9. Effectively managed Azure Cloud environment, deploying, troubleshooting, and administering IaaS and PaaS resources.10. Implemented and configured Azure Networking solutions, showcasing proficiency in network administration, including Virtual Network, Peering, Subnet, Network Interface, and Network Security Group.

1. Installed, configured, and troubleshooted Exchange 2010, 2013, and Office 365.2. Managed Mail Gateway like McAfee and Cisco Iran Port Gateway.3. Performed Active Directory users’ migration with ADMT and SCCM.4. Troubleshot Spam mails and NDR issues for users.5. Worked on various projects and assisted in other IT issues assigned by the team leader.6. Managed and updated the knowledge base (SOP).

1. Managed Windows Server environments, including Active Directory, DNS, and DHCP.2. Excelled in user and file server support, showcased advanced proficiency in VMware and Hyper-V virtualization technologies.3. Provided specialized assistance for Exchange Server 2010 mail clients.

1. Managed workstations, including IBM Z-Pro, M-Pro, A-pro, and HP XW-4400, and HW-8400.2. Administered Windows Server 2003 environment, overseeing AD, DNS, DHCP, user groups, and providing support for Windows XP 64 Bit and Server 2003 installation, configuration, and troubleshooting.