- Spearheaded 5 team members, providing support and influence to drive daily sales activity by 20k - Delegated areas of work to 5 team members, managing departmental priorities efficiently by achieving 95% KPI rate - Facilitated in-house training to 5 team members to support their development and progression in their roles - Demonstrated key sales knowledge by coaching team members verbally on alignment of work to organisational values

- Developed cross-communication channels to provide effective customer service- Resolved 100+ customer conflicts in store by using probing questions - Handled several customer queries in a professional manner - Used emotional intelligence to strengthen client relationships, boosting sales activity by 20k

- Manned office sites and magistrates court sites, providing safety and security of the public and colleagues - Administered the provision of first aid treatment to staff on sites where necessary - Complied with health and safety regulations and fire evacuation controls to protect the public - Managed several complaints from public and dealt with conflicts in a professional manner

- Conducted data analysis using MS Excel with formulae to analyse payroll information - Delivered payroll advice to 10 clients using information stored in SAGE - Processed monthly payroll summaries for 20+ clients via input in SAGE - Administered 10+ timesheets for several clients by considering weekly shift hours