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Bandung, Id

Cikarang

Bandung, Jawa Barat, Indonesia

• Developed and executed the strategic vision for Kind Project, aligning business goals with the project's mission and objectives. Formulated long-term plans to drive growth and sustainability.• Identified and pursued new opportunities for growth, including partnerships, funding, and market expansion. Built and maintained relationships with key stakeholders, partners, and investors.• Oversaw all operational aspects, including project planning, resource allocation, and team management. Implemented processes and systems to ensure efficient and effective operations.• Managed the project's budget and financial performance, including budgeting, forecasting, and financial reporting. Ensured fiscal responsibility and effective resource utilization.

Bandung, Jawa Barat, Indonesia

• Engaged with live audiences in real-time, answering questions, and encouraging viewer participation. Created a sense of community and excitement around Kale Clothing Line’s products.• Hosted live-streamed clothing line, product launches, and promotional events across platforms such as Shopee and TikTok.• Demonstrated an in-depth understanding of Kale Clothing Line’s collections, including fabric details, design elements, and styling tips. Provided insightful and engaging commentary.• Utilized live sessions to drive sales, highlight special offers, and convert viewers into customers. Collaborated with the marketing team to achieve promotional targets.• Developed and presented engaging content and scripts in collaboration with the creative team. Contributed ideas for live-streaming events and campaigns to maintain.• Implemented strategies to convert live-stream viewers into customers, leveraging persuasive communication and effective call-to-action techniques. Also has achieved monthly target that have been required by company. Achieved a significant sales milestone of 16 million Rupiah within the 4-hour event.

Bandung, Jawa Barat, Indonesia

• Supervised and mentored a team of baristas, providing guidance on coffee preparation techniques, customer service, and store operations. • Ensured the consistent quality of coffee beverages by adhering to established recipes and brewing techniques. Conducted regular taste tests and equipment maintenance. • Delivered exceptional customer service, addressing customer inquiries and concerns promptly. Fostered a welcoming and friendly atmosphere within the store. • Developed and conducted training programs for new baristas on coffee preparation, customer service, and store policies. Provided ongoing feedback and support to team members.

Bandung, Jawa Barat, Indonesia

• Ensured a consistently high standard of customer service by addressing customer inquiries and complaints, and implementing service improvement initiatives. • Managed inventory levels for coffee beans, beverages, and supplies. Conducted regular stock audits, placed orders, and implemented inventory control measures to minimize waste and optimize supply. • Monitored financial performance, including sales, expenses, and profitability. Prepared and analyzed financial reports, and developed strategies to achieve financial targets and improve operational efficiency.