1. Managed daily operations by overseeing sales and inventory management, and implementing a strict revenue tracking system to ensure efficiency and smooth business functions.2. Provided superior customer service and fostered positive relationships with customers to increase customer loyalty and satisfaction levels.

1. Carry out in-depth data analyses to ensure quality and relevant results, supporting Bank Muamalat's strategic progress. 2. Lead complex data analysis for existing business products in Bank Muamalat, utilising advanced Excel skills such as IF, IFS, SUM, SUMIF and SUMPRODUCT to gain accurate insights. 3. Develop appropriate market strategies based on the analysis of customer data, including Bank Muamalat customers, by ensuring accuracy and completeness of data to support efficient and effective marketing strategies.

1. Compiled a user research report that contributed to a 30% increase in user satisfaction after the implementation of design recommendations.2. Developed wireframes that significantly improved UI efficiency, with up to 40% faster page loading times.

1. Developed a comprehensive Product Requirements Document (PRD) based on user research, ensuring the product was aligned with user needs and improving product accuracy by 30%. 2. Actively analysed user feedback and market trends to strengthen product competitiveness, resulting in a 25% increase in user satisfaction.

1. Developed clear and effective wireframes for FundEX website layout, supporting design development with better visual communication.2. Redesigned pages that improved aesthetics as well as functionality, successfully increasing user engagement by 20% and decreasing bounce rate by 15%.

1. Delving deep into Design Thinking concepts to establish a robust understanding of user-centered design.2. Refining research planning skills through intensive training. Proficient in both qualitative and quantitative methodologies, with a strong emphasis on meticulous data analysis.

1. Redesigned Tarakan City's web interface using Figma, successfully creating an intuitive user experience and visually appealing interface, increasing user engagement and satisfaction.2. Collecting and analysing data on Android TV STB beneficiaries with Microsoft Excel, I ensured efficient and accurate data management, supporting data-driven decision-making for existing programmes.3. Develop a comprehensive smart city category document to support urban development initiatives, with the aim of improving efficiency, sustainability and quality of life.