Marcus R. Email & Phone Number

Alexandria, Va

Manages daily operations of a computer repair company. Supervises computer technicians. Trains technicians and conducts financial management, brand development, web site traffic growth, and online advertising. Provides IT consulting, including data backup, disaster recovery, system refresh schedules, and small business marketing strategy development. Partners with industry leaders Symantec, Microsoft, Dell, and Lenovo to provide top-notch technology products and computer services to small businesses.

Waldorf, Md

Diagnoses, resolves software, hardware, network problems, installs Windows/ Mac OS, protects client data privacy. Services Windows and Mac computers including password reset, profile corruption, malware removal, connectivity. Builds client relationship, offers relevant products and services, including data backup, antivirus, repair, PC setup. Increases sales and customer loyalty by offering store credit card, and loyalty program to drive profitable growth. Leverages on-line resources, tools, and peer knowledge to self-train on products, services, and sales skills strategy. Perform system optimization, hardware upgrades, configure CPU, memory, disk partitions, physical cleaning. Utilizes corporate point of sale database, inputs client information, schedules services and product delivery

Andrews Afb

Supports Presidential air missions, and performs maintenance on aircraft installed aircrew equipment. Primary duties include inspection of aircrew flight equipment including oxygen masks, survival equipment and training aircrew survival classes. Supervises and trains aircrew life support technicians. Converted technicians’ computer based training records database to new system after career field merger. Proficient communicator delivered monthly classified deployment report briefs to Squadron Commander. Familiar with DoD information security processes, standards, policies, requirements. Instructed 100 Pentagon and White House staff aboard Air Force One hands on aircrew survival equipment lessons. Planned and executed $110,000 helmet liner replacement program resolved Air Force helicopter flight safety issue. Supported 99.98% mission rate for over 900 annual VIP missions White House Staff and Combatant Command Authored aircrew night vision goggle training; ensured proper care, use, and storage of $400,000 worth assets. Briefed Assistant Secretary of Air Force and staff detailed night vision goggle demonstration and shop tour. Unit Government Purchase Card manager flawlessly executed $30,000 fiscal year end purchases. Orchestrated transfer of Aircrew Survival Equipment surplus to two units saved USAF $23,000. Reorganized Personnel Individual Medical Readiness program increased squadron readiness to 97%. Inventoried, recorded, and maintained 100% accountability of $446,000 aircrew survival equipment.

Aircrew Survival Equipment Instructor- teaches desert, water survival continuation training for two unitsInspects, maintain repairs Scott 3588 quickdon mask, firefighter smoke mask, passenger oxygen masksPreforms preflight/ postflight aircraft prepositioned equipment inventory and inspectionAdvises Life Support program supply management, and technical order systemOperation Southern Watch deployment trained U2 and F-16 aircrew members’ in-theater desert survivalAircrew Life Support Supervisor utilizing extensive knowledge of DoD processes, standards, policiesDirected $110,000 zeta helmet liner replacement program resolved Air Force helicopter flight safety issueFlight line supervisor, configured 15 KC-135 aircraft, executed 1300 ALSE inspections zero discrepanciesOrchestrated transfer of Aircrew Survival Equipment saving $23,000 routed surplus to two unitsAuthored Night Vision Goggle training; briefed Assistant Secretary of Air Force and staff NVG demoInstructed 100 Pentagon/White House staff aboard Air Force One hands on aircrew survival equipmentProficient communicator delivered monthly classified deployment briefings to Squadron CommanderEquipment Custodian ensures accountability of $400K Custody Authorization/Custody Receipt ListingInspects 100 aircrew helmets, 90 parachutes/survival kits, 912 life preservers, and 135 life raftsPrepared prepositioned chemical defense kits for special missions saving 147 hours annuallyLed conversion process 90 chemical defense ensembles to second generation AERP conceptManage ALSE records via Aircrew Life Support Equipment & Record Tracking System (ALERTS)Maintain Helicopter Emergency Escape Device, gunner belt, survival vest, aircrew body armor

Computer Science

High School Diploma, General Studies

Activities and Societies: Track, Color of Success, DECA, I was a 3.5GPA in high school and participated in many extracurricular activities.