- Support development requirements for Salesforce organization- Apex (Classes and Triggers), Visualforce, Aura, Flows, and Configuration as needed. - Create Confluence documentation for custom code (new and existing). - Handle deployments between environments through Gearset. - Build and extend API Integrations (SAP Litmos, Humanity, Okta)

- Lead SFDC system evolution to meet the requirements of the business process and identify improvement opportunities.- Process Builders, Workflows, Flows, Scheduled Flows and Triggers.- Build Data Model, monitor data quality, and data analytics.- Implement integrations with other systems (Salesloft)- Design, code, test, debug custom applications as needed.

- Identify opportunities for application optimization, redesign, or development within the platform that will support multiple business units.- Investigate operational or systematic problems and user queries as required.- Design, code, test, debug and document software according to the functional requirements or user stories and coding standards.- Process Builders, Workflows, Flows, Scheduled Flows and Triggers.- Visualforce pages, Lightning Framework and components.- Build custom apps and objects, formula fields, workflows, custom views.- Integration with 3rd Party Apps

Achievements: Leader of Vendor Metrics dashboard implementation to follow-up on vendor response times and performance and provide insight on action plan for improvement.- Material procurement by Purchase Order placement towards vendor and follow-up with Logistic Service Provider until delivery is made in our warehouse.- Define and maintain safety stock targets based on historical consumption, forecast and inventory strategies in portfolio.- Joined Analytics & Automation Ambassadors Team.- Establish and monitor optimal VMI strategy. Localization of 10% of Portfolio with local Vendor to improve lead times and delivery performance.- Coordinate strategies to meet Inventory Value target for Site Materials (Quarterly).- Participation in Global Excess and Obsolete Forum to seize cross-selling opportunities.- Resolution of invoicing discrepancies with Supplier and Logistic Servide Providers.- Communicate product availability for Outbound requirements. Provide options for solutions to customer escalations in a cost-effective manner.

Achievements: Freshness Improvement Recognition by reducing coverage from 14 to 10days without Service Level impact.- Ensure adequate procurement of Finished Goods from Inter-Company Suppliers according to Weekly Demand Requirements and Stock Policy.- Weekly review with local plant of short term Production Plan to minimize impact of Capacity Constraints, Minimum Order Quantities, Demand fluctuations and/or Production Issues. - Global Shipments Tracking from origin until Good Receipt in Central Warehouse.- Stock Level and Gate-Out Freshness Optimization.- Weekly Distribution to Warehouse Network through a fine-tuned Replenishment Model.- Inventory Occupation Flow Analysis for Peak Season and Quarterly Strategy for Inventory Value Target.

Achievements: Implementation of SAP Product Sustitution Tool to reduce manual changes to Client Orders.- Responsible of Order To Delivery Process. Guarantee Order Fulfillment complies with Service Level policies and is done in a timely manner.- Work as link of communication between 3PL and the Company to ensure adequate delivery service.- Communication to Sales Team regarding stock-out risks and product availability.- Stock administration according to client priorities and promotions.- KPI Reporting and national follow up by region and client. - Gap Analysis and Strategic Coordination. - Support External Call Center with Returns and Issues at the location of delivery.

- Operations Floor Supervision and Support. - Monitoring of operation metrics: attendance, schedule adherence, forecast accuracy, service level, average handle time, call abandonment.- Coordination of Offline activities with coaches and training managers to ensure adequate staffing.- Manage changes to scheduling to ensure adequate daily resource coverage.

- Customer Service Support via telephone for customers of American companies. - Technical Support, reservations, payment plans, conflict solution and handling. - Coordination & Training of work groups for achievement of company goals.