Ira Kriskovic Email & Phone Number

Dublin, County Dublin, Ireland

• Ensuring all operations are conducted in a cost-effective manner while maintaining strict compliance with industry regulations and organisational policies.• Creating and issuing invoices for customs and customers, inventory tracking and controlling incoming and outgoing according to documents and invoices.• Following up with customers to ensure they receive the product and that it satisfies their expectations, interacting with customers' questions, and resolving issues.• Coordinating with cross-functional teams and maintaining a good professional rapport with all departments.

Dublin, County Dublin, Ireland

• Worked together with managers and other supervisors to maximize daily productivity.• Planned, supervised, and coordinated staff schedules for regular shifts and special events.• Trained employees to boost customer service and drive profits through suggestive selling techniques.• Effectively addressed and resolved issues to ensure the satisfaction of all parties involved.

Dublin, Ireland

• Collaborated with a skilled 60+ member team at a busy Dublin tourist spot, leveraging strong interpersonal skills and upholding high company standards.• Effectively upsold customers to the higher-profit brands and optimized table-turns; outperformed wait staff average sales up to 15%.• Enhanced customer satisfaction (serving up to 300 customers per shift) by effectively communicating with a diverse range of customers and enjoying interactions with different types of people.

Baska, Croatia

• Managed a twelve-apartment complex, overseeing operations and ensuring efficiency by handling bookings, rescheduling, cancellations, and responding to about 40 guest inquiries daily.• Revamped the marketing strategy by launching a new website, advertising on 20+ portals, and developing marketing emails, which led to a 20% increase in seasonal overnight stays.• Handled guest administration upon arrival, including registering guests, generating invoices, managing payments• Cooperated with the tourist board to ensure regulatory compliance, reporting to the GM.

Rijeka, Croatia

• Analysed and assessed supplier offers, kept accurate records of purchased and delivery details.• Monitored sales, inventory levels, shipping processes, and invoicing.• Prepared, organised, and maintained correspondence and administrative files.• Developed spreadsheets, handled database management, and designed brochures.

Opatija, Croatia

• Independently managing the business in the absence of the management.• Advertised bar activities through social media and the local radio station.• Trained, mentored staff, and established daily functions for a team of 25.

Opatija, Croatia

• Delivered outstanding customer service to up to 200 guests daily, providing advice and assistance efficiently and professionally.

Higher Diploma In Science In Web Technologies, Computer Science, First Class Honours

Modules: Web Design, Introduction to Databases, Object Oriented Software Engineering, Server Side Web Technologies, Digital Multimedia.

Bachelor'S Degree, Maritime Transport Technology, Upper Second Class Honors

Leaving Certificate, Economics