Irada Chuenta Email & Phone Number

Bangkok City, Thailand

• Lead comprehensive onboarding sessions to facilitate seamless integration of our HR software, ensuring clients achieve swift and effective utilization.• Provide proactive and responsive support to address client inquiries, troubleshoot issues, and ensure timely resolution, maintaining a high level of customer satisfaction.• Proactively engage clients with strategic guidance, sharing best practices to optimize their use of the HR software and maximize its value within their organizational processes.• Collaborate closely with on-board team, implement and product teams, conveying valuable customer feedback and insights to contribute to continuous product improvement and innovation.• Implement proactive measures to monitor and assess customer health, identifying potential challenges and intervening to prevent churn.• Conduct regular check-ins with clients, fostering strong relationships, and understanding evolving needs to provide tailored solutions that align with their organizational goals.

Bangkok, Bangkok City, Thailand

• Respond promptly to customer inquiries via phone, email, and chat regarding order tracking, delivery status, and general inquiries.• Utilize our tracking systems to efficiently locate and update customers on the status of their orders.• Liaise with our warehouse team to coordinate timely and accurate order fulfillment and delivery.• Identify and troubleshoot customer issues or concerns, providing effective solutions and escalating complex cases as needed.• Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.• Strive to meet and exceed performance targets, including response times, resolution rates, and customer satisfaction metrics.

Bangkok, Bangkok City, Thailand

• Respond to inbound calls from customers regarding banking system issues and bank account problems.• Listen attentively to customer concerns, identify the root cause of the issue, and provide effective solutions.• Utilize knowledge of banking products and services to offer appropriate recommendations and assistance.• Navigate through the banking system software to access customer accounts and troubleshoot problems.• Document customer interactions accurately and thoroughly in the CRM system.• Maintain a high level of professionalism and empathy in all customer interactions.• Meet or exceed established performance metrics for call quality, resolution time, and customer satisfaction.

Bangkok, Bangkok City, Thailand

• Reach out to potential leads via phone calls to introduce our insurance products and services.• Build rapport with new and existing customers, understand their needs, and provide tailored solutions to meet their insurance requirements.• Effectively communicate the features, benefits, and coverage of our insurance plans to prospective customers.• Utilize persuasive sales techniques to convert leads into customers and achieve sales targets.• Guide customers through the sales process, address any objections, and successfully close deals.• Ensure accurate and timely registration of new customers into the company's system.• Conduct follow-up calls to nurture leads, provide additional information, and facilitate the completion of sales transactions.