Rahul Lokhande

Rahul Lokhande Email and Phone Number

Associate Manager - Customer Success at Meritto (Formerly NoPaperForms) @ Meritto (Formerly NoPaperForms)
Rahul Lokhande's Location
Pune, Maharashtra, India, India
About Rahul Lokhande

Customer Success Leader | SaaS | Strategic Client Retention | Revenue GrowthWith over 3 years of experience in Customer Success and SaaS account management, I am passionate about driving client success, retention, and revenue growth. Currently, as a Deputy Manager at Meritto (formerly NoPaperForms), I lead initiatives that have increased client retention by 25% and enhanced customer engagement by 30%. My expertise spans across leading client implementations, fostering collaborative relationships with key stakeholders, and ensuring long-term partnerships through value-driven strategies.I excel at providing consultative solutions, optimizing product usage, and delivering strategic insights that help businesses thrive. Having successfully maintained a client renewal rate of 96%, my focus is on exceeding customer expectations and cultivating deep, long-lasting relationships. Additionally, I mentor a team to align with company objectives and achieve high standards of customer satisfaction.

Rahul Lokhande's Current Company Details
Meritto (Formerly NoPaperForms)

Meritto (Formerly Nopaperforms)

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Associate Manager - Customer Success at Meritto (Formerly NoPaperForms)
Rahul Lokhande Work Experience Details
  • Meritto (Formerly Nopaperforms)
    Associate Manager- Customer Success
    Meritto (Formerly Nopaperforms) Aug 2023 - Present
    Pune, Maharashtra, India
    ▪Planning and execution of customer acquisition and retention of high-value accounts through consultative upselling, effective customer solutions and promoting compelling business opportunities, based on targets set to meet organizational requirements▪Achieved high levels of customer satisfaction, retention, renewal rate and growth through initiatives such as training, prompt resolution of conflict, regular performance metric reviews (QBR/ICR/Report Presentations)▪Relationships with executive-level decision-makers and strive to become a trusted advisor and a partner▪Fostered collaborative relationships between internal departments, optimizing processes for client success.▪Analyzed customer usage data and identified opportunities to optimize product usage, resulting in a 30% increase in customer engagement & product adoption▪Mentoring newly joined Customer Success - Analysts for West Region
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  • Meritto (Formerly Nopaperforms)
    Senior Product Consultant - Customer Success
    Meritto (Formerly Nopaperforms) Jul 2022 - Aug 2023
    Pune, Maharashtra, India
    ▪Monitored usage, consulted clients on best industry practices▪Proactive involvement with the existing customers right from the time of inception throughout the entire life-cycle of the customer▪Lead full-cycle client implementations, facilitating discussions on requirements and feasibility checks while effectively managing expectations.▪Conducted renewal onboarding process for more than 23 Existing Accounts▪Solely responsible for client retention and growth
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  • Nopaperforms
    Customer Success Analyst
    Nopaperforms Sep 2021 - Jun 2022
    Pune, Maharashtra, India
    ▪ Monitored usage, consulted clients on best industry practices▪ Proactive involvement with the existing customers right from the time of inception throughout the entire life-cycle of the customer▪ Lead full-cycle client implementations, facilitating discussions on requirements and feasibility checks while effectively managing expectations.▪ Conducted renewal onboarding process for Existing Accounts▪ Solely responsible for client retention and growth▪ Conducted comprehensive client onboarding processes for new accounts, ensuring seamless integration and immediate engagement with the SaaS platform to promote product adoption and satisfaction throughout customer lifecycle management.▪ Provided product demonstrations and training sessions to all stakeholders, to ensure and maximize the value of the SaaS solutions
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  • Nopaperforms
    Management Trainee- Customer Success
    Nopaperforms Jun 2021 - Sep 2021
    Pune, Maharashtra, India
    ▪Conducted comprehensive client onboarding processes for over 20 new accounts, ensuring seamless integration and immediate engagement with the SaaS platform to promote product adoption and satisfaction throughout customer lifecycle management.▪Provided product demonstrations and training sessions to all stakeholders, to ensure and maximize the value of the SaaS solutions
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  • Verified Market Research
    Market Research Associate
    Verified Market Research Aug 2020 - Nov 2020
    Pune, Maharashtra, India
    View
  • Verified Market Research
    Research Associate Intern
    Verified Market Research May 2020 - Jul 2020
    Pune, Maharashtra
    View

Rahul Lokhande Education Details

Frequently Asked Questions about Rahul Lokhande

What company does Rahul Lokhande work for?

Rahul Lokhande works for Meritto (Formerly Nopaperforms)

What is Rahul Lokhande's role at the current company?

Rahul Lokhande's current role is Associate Manager - Customer Success at Meritto (Formerly NoPaperForms).

What schools did Rahul Lokhande attend?

Rahul Lokhande attended Indira Institute Of Management, Marathwada Mitra Mandal's College Of Engineering Pune 52.

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