▪ Identifying, developing, and expanding new business processes while working closely with co-workers, functional leaders, and Salesforce experts. ▪ Integrated SFDC with third-party solutions like Salesloft, Tableau, 6Sense, ZoomInfo, Adobe/DocuSign, Crystal, and InsightSquared.▪ Functioning as the system administrator, analyst, technical project manager, and the primary point of contact for all Salesforce-related questions and problems.▪ Overseeing all user and license management aspects, including new user setup/deactivation, role hierarchy, profiles, permissions, public groups, OWD, and sharing rules.▪ Implementing Salesforce configuration changes, including flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.▪ Identifying and gathering requirements, translating into best practice, scalable solutions focusing on exceptional user experience.▪ Proficient in spreadsheet applications like MS Excel for data-related activities. (Formulas, data scrubbing, and manipulation)▪ Providing business data intelligence by creating reports and data analysis of the Salesforce solution.▪ Providing training and development of end-users

▪ Implementation of various Product Backlog Items and tickets on Salesforce application to meet business requirements.▪ Proficient in Salesforce configuration, data setup and data migration activities via Apex Data Loader.▪ Configuration of User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Permission Sets, Validation Rules, Process Builders, Flows etc.▪ Involved in Requirement Analysis, Impact Analysis, Estimation Plan, Sprint Plan, Solution Approach for various business requirements.▪ Customization on Salesforce Sales, Service and Community/Experience Cloud.▪ Creation of new processes for User Engagement and Adoption.▪ Review and documentation of Salesforce Release Notes.▪ Worked on various application modules and their integration with S-Docs.▪ Experience working in Agile Process with Scrum meetings among Global Team across India & USA.

▪ Experience working in Salesforce Lightning.▪ Part of end-to-end implementations like Salesforce Classic to Lightning migration.▪ Worked on customization of Salesforce Mobile App.▪ Implementation of various User Stories and Tickets on Salesforce application to meet business requirements.▪ SFDC Configurations/Customization of User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.▪ Worked on various application modules and their integration with Conga, Dealmaker and Pardot.▪ Documentation of Tracker Sheets and Regression Suite for various USTs.▪ Gap Analysis Report- Winter’18 and Summer’18 Salesforce Release, Issues and Test Case execution Reports.▪ Requirement gathering and working with Global Team across India and France.