Raj Patel Email & Phone Number

Calgary, Alberta, Canada

Toronto, Ontario, Canada

During my tenure as a Customer Operations Analyst at Forma AI, I excelled in ensuring seamless customer experiences and optimizing operational efficiency. I collaborated closely with cross-functional teams to support operations, address inquiries, and resolve issues promptly. By leveraging my strong analytical skills, I conducted in-depth data analysis, identified trends, optimized processes, and enhanced overall operational performance.> Implemented streamlined workflows and standardized procedures, enhancing productivity and customer satisfaction.> Conducted meticulous quality assurance checks, ensuring accuracy and compliance in customer operations.> Leveraged technical proficiency to provide valuable insights and recommendations for system enhancements.> Thrived in a dynamic, fast-paced environment, adept at adapting to evolving customer needs and business requirements.> Built strong relationships with internal and external stakeholders, fostering collaboration and a customer-centric approach to problem-solving.

Waterloo, Ontario, Canada

> Developed and delivered accurate and insightful reports that facilitated data-driven decision-making across the organization.> Collaborated with cross-functional teams to gather and analyze data, ensuring data integrity and reliability.> Created interactive dashboards and visualizations to effectively communicate complex data and key performance indicators.> Provided valuable insights and recommendations based on data analysis, contributing to operational improvements and business growth.> Maintained strong attention to detail and ensured data accuracy, adhering to established reporting standards and guidelines.> Conducted regular audits and evaluations to identify areas for improvement and implement corrective actions.> Collaborated with cross-functional teams to drive continuous improvement and maintain high customer satisfaction levels.

Mumbai, Maharashtra, India

> Actively participated in the software development life cycle, including requirements gathering, coding, testing, and debugging.> Collaborated with a team of skilled engineers to develop and deploy innovative software solutions.> Utilized my technical expertise in programming languages and tools to deliver high-quality code and meet project objectives.> Demonstrated strong problem-solving skills to identify and resolve software issues, ensuring smooth functionality.> Contributed to the overall success of the projects by actively engaging in team discussions and sharing ideas for improvement.

Mumbai, Maharashtra, India

> Developed a user interface for analyzing a massive open online course's discussion forum with hundreds of thousands of discussion threads.> Graphically represented the analyzed data on a dashboard created using JavaScript and Python.> Worked independently, enhancing my analytical skills and gaining valuable experience in requirements elicitation, reporting, and analysis.> Improved understanding of data visualization techniques and the ability to present complex information in a user-friendly manner.> Contributed to the overall project success by delivering a functional and visually appealing user interface for data analysis and reporting.

India

> Assisted and guided fellow students as an Internshala Student Partner (ISP) Buddy.> Onboarded and oriented new students, helping them navigate the platform and access internship opportunities.> Engaged with students by answering their queries, organizing workshops and events, and providing valuable feedback.> Showcased mentoring skills and contributed to the success of students in their internship and skill development journey.

Mumbai

> Acted as an Internshala Student Partner (ISP), representing the organization and promoting internship opportunities to fellow students.> Assisted in organizing and conducting awareness campaigns and promotional activities to increase student engagement with Internshala.> Actively collaborated with the Internshala team to gather feedback, improve platform usability, and enhance the overall student experience.> Mentored and guided students, providing them with valuable insights, tips, and resources to secure internships and develop their skills.> Played a pivotal role in building a strong community of aspiring interns, fostering networking opportunities, and encouraging knowledge-sharing among peers.

Post Graduate Diploma, Information Technology Business Analysis, 3.65/4

Activities and Societies: Consistently achieved outstanding academic performance and received prestigious recognition on the Dean's Honor.

Bachelor Of Engineering (Be), Computer Engineering, 7.81/10

Activities and Societies: I actively participated in various workshops and certification courses, enhancing my skills in a wide range.