Ira Lang Email & Phone Number

United States

Atlanta Metropolitan Area

Manage social media platforms and develop content strategies to enhance brand visibility and engagement.Utilize video editing skills to create compelling promotional videos and multimedia content.Conduct customer outreach initiatives, including email marketing campaigns and direct communication, to foster customer relationships.Assist in the development and implementation of marketing plans and strategies to support sales objectives.Collaborate with cross-functional teams to ensure consistent brand messaging across all marketing channels.Assist in the coordination of events, collateral creation, and attendee engagement.Maintain CRM database and generate reports to track sales and marketing performance.

Alpharetta, Georgia, United States

Carefully booked travel accommodations including hotel, car rental, domestic andinternational flightsManaged timely processing of incoming travel requests via phone and email, ensuringefficient and responsive customer service.Exceptionally skilled in achieving first-call resolution, consistently maintainingcustomer satisfaction scores above 90%Recognized for delivering exceptional service, personally selected by supervisor tojoin the vacations and cruise team.

Marietta, Georgia, United States

Directed Sales and Marketing efforts for a 146-room Home2 Suites, significantlyexpanding extended stay accounts by implementing a targeted approach focused oncorporate and military business.Negotiated corporate, leisure, and extended stay rates, optimizing revenue for the hotelwhile prioritizing adherence to Home2 brand standards.Strategically planned and executed all meetings and events for the hotel's eventspaces, specializing in small to medium-sized corporate meetings, trainings, and leisuregatherings.

Greater Atlanta Area

Guided Sales and Marketing initiatives for a new 92-room Home2 Suites, executing atargeted sales strategy to capture extended stay business and, successfully increasedextended stay business to exceed projections by 18%Established standard policies, procedures, and operating documents for a newlylaunched hotel and team, enhancing lead capture, follow-up tracking, and client recordmaintenance processes.

Atlanta, Georgia

Recipient of the 2018 Rookie of the Year Award for successfully forging partnershipswith local businesses, including the implementation of a complimentary eveningreception for hotel guests at a nearby restaurant. This initiative significantly improvedcustomer satisfaction and provided a novel method for capturing leads.

Lawrenceville, Ga

• Received employee of the quarter- 1st quarter 2018.• Created a warm and friendly environment for every guest• Ensured an engaging arrival and departure process for each guest• Acknowledged and thanked HHonors members and enrolled non members• Carefully handled sensitive information• Provided transportation within a 3-mile radius

Stone Mountain, Ga

• Managed evening shift for a 60 room limited service hotel• Effectively addressed each guest issue and resolved with care• Confirmed accuracy of billing folios• Contributed to 100% occupancy through learned sale techniques• Carefully handled sensitive information

Associate Of Aplied Science - A.A.S, Hotel, Restaurant, & Tourism Management

Activities and Societies: Hospitality Student Association 2017-2018, President.

Pre-Nursing Studies

Pre-Nursing Studies