I am thrilled to be part of launching a new brand in the Saudi market, along with being the second selected candidate to start the business, lay the foundation lines for the company, in addition to building a skilled and highly-experienced team from Apple. I have nearly 15 years of experience working in the Apple business in various roles and departments. I am a well-versed and highly dedicated person who can work on several projects and tasks while focusing on the primary position’s requirements. • Successfully opened and launched 16 Apple Premium Reseller stores in the Saudi market. (More to come in the future).• Full Supervising the initiation of the brand's online store.• Preparing the project’s appropriate documents, store briefs for the design phase, and then supervising the stores’ building plan according to Apple guidelines.• In charge of the marketing strategy plan and budget along with the marketing calendar, in-store, and offline activations.• Successfully launched over 15 Apple products in the Saudi market across the branches.• Launching the service center department of the business• Experience and complete understanding of e-commerce business and its operations.• Planning and supervising the marketing campaigns using social media platforms such as Twitter, Instagram, Snapchat, Google, and TikTok, as well as brand expansion.• Analyzing data insights and campaigns. In addition to linking all customers' databases making recommendations, and marketing campaigns.• Collaborating with successful partners like banks, payment gateways, fulfillment centers, universities, schools, marketing agencies, etc.• Working closely and coordinating with Alhokair Brands.• Analyzing “Footfall Counters” and heat maps within the stores. Experiences and Skills:CRM, Mailchimp (Newsletter), Payment getaways (Payfort), Buy now, pay later (Tamara), Online heat maps (Hotjar), WordPress, or other e-commerce platforms. Adobe apps. Footfall counters, heat maps.

Craivo كريڤو is a specialty coffee shop located in Riyadh Laban Plaza. A cozy place to spend time with your loved ones. A place to clear your mind, drink well-prepared coffee drinks and enjoy our baked with love pastries.https://twitter.com/craivoksahttp://instagram.com/craivoksa

- Did the feasibility studies of the project and do the necessary statistics to assure the project’s suitability. for the market and the consumer.- Developed the online store website taking into consideration the latest designs and the highest standards in web development and the best in user-experience- Doing the needed market researchers to provide the consumers with best products on the market.- Expanded the business by creating a new business unit where the new unit targets the business owners by providing the raw material, training, and the consultation.- Created a wide range database of clients and customers through extensive e-marketing.- Conducting marketing surveys to understand the consumer behaviors and created the marketing campaigns accordingly.- A constant development of the website that includes look & feel, usability, buying experience and technicalities enhancement.- Prepare weekly, monthly and annual reports to monitor the progress of work (evaluation and development)- Monitor and analyze the site with google analytics.

- Responsible for reporting the faulty devices and arrange with the Operations Department to be sent to Garmin- Successfully initiated an advanced software solution for maintenance database management,- Which resulted in save hours off the supervisor's schedules, optimize labor costs, and keep client's informations few clicks away.- Responsible for following up with concern parties to make sure to get the necessary credit note from Garmin.- Responsible for setting a ground of new policy that complies with both Garmin and MCI regulation.- Resolved customer complaints by identifying problems and taking appropriate corrective action- Resulted in an increase in department’s efficiency.- Contributed in implementing a new monitoring and reporting system for all products within the service center.- Redesign the process of products collection through the authorized sales points.- Leading and supervising a team of customer service staff and technicians.

- Design, implement and facilitate an effective local marketing strategy.- Responsible for sales and marketing information plan with apple (SAMI) including overseeing and managing marketing financial budgets, measurement and return on investment.- Responsible to apply Apple APR marketing guideline.- Responsible for printable materials (Brochures, catalogs, newsletters etc).- Responsible for generating and analyzing the stores’ footfall and the conversion rate results.- Responsible of E-store (Managed to launch and implement iSTYLE online store and the website from the scratch). www.istyle.sa www.store.istyle.sa- Developing a marketing team to implement strategy and delivering on objectives.- Creating and analyzing all website-related reports using Google Analytics reporting to monitor website visitors, unique visitors, sources, content, keywords and visitors pattern.- Managed to create a temporary local website for iSTYLE and iCORNER to control and handle Apple S&T, to decrease and eliminate any possible human error.- Constantly improving business development activities.- Responsible of the outsource call center and supervise the agents for 6 months (Contract period).- Carrying out and preparing end-users training workshops to increase the users acceptability and loyalty.- Participated in developing new added-value services including but not limited to: Loyalty program, 30-days customer satisfaction program, 0% instalment, employee purchase program and quick and easy mobile-app store.- Manage activities with PR, press and marketing communications agencies. - Making sure that campaigns run to deadline and on budget. online campaigns, website, use of digital/social media, online ads and Mail-shots. - Management of sponsorships for conferences and events. - Responsible of the company’s IT including email configurations and hosting-related tasks/

- Dealing with customer complaints and solve their problems quickly.- Following up with the team to make sure all apple claims are running as it should.- Making accurate, rapid cost calculations, and providing customers with quotations.- Follow up with the Mega stores, APRs and AARs, including day-to-day reports. (Jarir, Extra,Obeikan, iSTYLE, Global Store, iCorner, etc).- Complete necessary internal and client related documentation as required on a daily basis.- Train clients on basic computer knowledge.- Communicate and interact as required with end users and internal staff including replying to consumers’ E-mails and inquiries.- Responsible of spare parts shipments receiving from Apple and distribute them accordingly to other services centers.- Diagnose and repair hardware and software issues on client Mac’s using approved methods and processes.- Install hardware and software for clients.- Responding immediately to devices fixing and arranged for replacement devices to be installed.- Meeting face to face with clients and answering their IT queries orally or through demonstrations.

- Providing desktop and network support to end users through telephone help lines.- Analyzing and resolving faults, ranging from a major system crash to a forgotten password.- Forecasting any needed technical improvements.- Displaying required products and giving demonstrations where necessary.- Making promotions for the displayed products.- Making the customer aware of new offers, discounts, etc.- Working closely with the marketing team to produce any sales collateral required for the target market.- Maintain good relationships with the customers through regular Phone contact, e-mails or the personal contacts.- Planning and organizing the day to ensure all opportunities are maximized.- Records the sales and the other information.- Reports the sales report to the sales department.- Identify and make contact with potential customers.