Iram Saif Email & Phone Number

Victoria, Australia

As a Provider Services team member, I am responsible for establishing, maintaining, and servicing relationships with healthcare providers, including physicians, hospitals, and medical facilities within our network. My role involves direct daily interactions with providers and their staff, offering support and guidance on policies, processes, approval timelines, and compliance requirements.I implement and oversee account management tools and systems to ensure accurate record-keeping and efficient service delivery.A significant part of my role involves collaborating with internal departments such as claims, billing, and IT to resolve complex provider issues and streamline processes. I am also responsible for ensuring that providers comply with healthcare standards and company policies, helping to maintain regulatory compliance across the network. Additionally, I train provider staff on system updates and process improvements to enhance the overall provider experience and efficiency.

As a Customer Service Advisor at Get Licensed UK, I was responsible for delivering high-quality customer support to individuals seeking licensing services and training. My primary duties included handling customer inquiries, providing detailed information about licensing requirements, and assisting clients through the course booking process.I managed high volumes of calls, emails, and live chat interactions, ensuring prompt and accurate responses to customer questions regarding licensing regulations, course schedules, and payment processing. Additionally, I was involved in resolving technical issues related to online course access and payments, ensuring a smooth customer journey.During my time at Get Licensed UK, I collaborated with cross-functional teams to address escalated customer issues, maintaining a strong focus on customer satisfaction. I also stayed updated on changes to licensing laws and company policies, ensuring I provided the most up-to-date and accurate information. My goal was to leave every customer confident and satisfied with the support and guidance they received.

Pakistan

In my role as a Customer Service Representative (Chat) at ibex for Walmart USA, I was responsible for providing efficient and professional support to customers through the online chat platform. I assisted customers with a wide range of inquiries, including product information, order tracking, refunds, and returns, ensuring a seamless and satisfactory customer experience.I handled multiple chat interactions simultaneously, responding to customer concerns in a timely manner while maintaining a high level of accuracy and customer care. My responsibilities also included resolving issues related to online purchases, troubleshooting account problems, and offering solutions tailored to the customers’ needs.Additionally, I worked closely with other departments to escalate and resolve complex issues, ensuring that Walmart’s service standards were met. My ability to manage high-volume chat traffic while maintaining quality interactions helped improve customer satisfaction and retention.

As the Creative Lead at SpaceArt Pakistan, I was responsible for overseeing the creative direction and execution of design projects across various media. I led a team of designers, guiding them in developing innovative concepts and strategies that aligned with client goals. My role involved collaborating with clients to understand their vision and translating it into compelling visual campaigns, while ensuring consistency in branding and design quality. I also played a key role in managing project timelines and delivering impactful creative solutions on time.

As the Social Media Manager at Popstand, I was responsible for developing and executing the company’s social media strategy to enhance brand visibility and engagement. I managed multiple social media platforms, creating and curating content tailored to the target audience. My role included analyzing performance metrics, optimizing campaigns, and engaging with the community to build a loyal online following. Additionally, I collaborated with the marketing team to align social media efforts with broader business objectives, ensuring consistent brand messaging.

Olevel, Pre-Engineering

Intermediate

Education record

Certificate Iii In Health Administration

Certificate Iv In Health Administration, Hospital And Health Care Facilities Administration/Management