Head Of Information Technology
CurrentMolten Technologies are a London based Cloud and Infrastructure Consultancy. Our clients are generally a mix of organisations and I lead the team in charge of new builds, infrastructure operations and designing our service offering. We also advise clients with their strategy and develop roadmaps based off feasibility, cost, risk and technologies available.This is a mixed role with a focus on client, business and technical skill sets centred on IT infrastructure-based strategy, solution architecture, implementation and operation.Outline of Responsibilities:• Taking a leadership role and being that bridge between technical staff and business stakeholders. • Managed technical teams and developing strategies by working with the senior business stakeholders to understand their goals and support programs of work to deliver that strategy over the project life cycle. • Worked with Project Managers, Cyber Security, Business Analysts, Service Delivery and Change Management to deliver end-to-end solutions.• Defining SLA’s and OLA’s whilst being an escalation point for 3rd line incidents with internal and clients. Managing our CRM portfolio• Delivered complex infrastructure solutions, produced high-level and low-level designs and provided technical knowledge and experience. Also designing and implementing support, monitoring, backup and testing (Integration, User Acceptance, Penetration and Business Process) strategy.• Managed IT budgets (CapEx and OpEx) for both internal, client-based project work and 3rd party contract negotiations and risk management.• Driven results focused ITIL best practise, continual service improvement and operational services. • Expanded our offering as a Service Provider, managing our MSP, 3rd party and commercial contracts.• Creating and delivering presentations, responding to RFP and RFIs.• Ensuring data protection in alignment with GDPR regulations (certified).