Process Modular. Responsible for Business Process Improvement for managing in combining existing apps for better performance and features for Sales & Distribution. It is a fun and challenging task.

All sales activities need to be aligned with 'How-To Do' as described in Business Process procedures, so create and generate proper Training Needs Analysis and Planning, Develop is a must, and of course Build high level advocacy is matter.

Project participation:(1). FastPos (Courier Apps) implementation for Central Java(2). Preparation for launching "Syariah-Fintech" for mid of 2019

Huge challenge was to deliver report to reflect the comparison between "All must do activities" in procedures and result in sales achievement for customer approach.

Involvement in major responsibility for concept design and also Enterprise business (B2B) in Sales support functions by enhanching "internal System" Leads monitoring.Sharpening Leads Monitoring into "Opportunities Monitoring", for internal users.

Design a "sales-force" system looks-like for internal Enterprise business (B2B). Monitoring Leads up to Transaction for pre sales up to after sales phase, system featured with Agreement template, PO template and Account Receivable (A/R) review.

Design and create/innitiate all Procedures (SOP) related with Marketing Product Management & DevelopmentProject Involvement:(1). SOP merge for Mobile-8 and Smart Telecom.

Designed and create System and Procedure for all levels in Customer Services role (L1 - L2) up to other departments involvelment.Improve and create for "Knowledge-based" web for L1/L2 functionProject involved:(1). With team, design the enhanced CRM for Customer Service purposes (TT review up to KYC matters)(2). USO preparation

eTom framework implementationsResponsible for HR Procedures for daily operations needs liaison with HR internal RoleProject involved:(1). Re mapping Cust Service Procedures for eTom enhanced Project.(2). Advancing Postpaid Registration (Expedite)

Responsible for HR Module (PA)Project involved: PD implementation

Responsible for HR modul (PA-PB-PC-PP-PT) using SAP/R3 for Driver ManagementProject involved:(1). SAP migration for Y2K checklist(2). SAP Upgrade for PY (Payroll) (3). Business Process (SOP) Project Improvement