Achievement: Planned and managed multimillion-dollar projects by aligning business goals with technology solutions, to drive process improvements, competitive advantage and bottom-line gains. Participated in full life cycle implementation of 2 projects and re-modified requirement analysis for the Forte Oil fuel card and oversaw the implementation to user acceptance. Job functions:Actively participated in full life cycle implementation of projects by re-modifying requirement… Show more Achievement: Planned and managed multimillion-dollar projects by aligning business goals with technology solutions, to drive process improvements, competitive advantage and bottom-line gains. Participated in full life cycle implementation of 2 projects and re-modified requirement analysis for the Forte Oil fuel card and oversaw the implementation to user acceptance. Job functions:Actively participated in full life cycle implementation of projects by re-modifying requirement analysis for the Forte Oil fuel card and overseeing the implementation to user acceptanceWorked collaboratively with both business and technical consultants to design solutions that met companies’ product requirement and fulfilled user storiesEvaluated the organisational workflows and implemented the process improvement initiative that optimized internal processes to determine cost drivers.Created AS-IS and TO-BE business process flow diagrams, integrate process flow diagrams to show end-to-end business model and business process mapping.Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Business Process Modelling.Facilitated requirement gathering sessions, system demos, user acceptance testing and end user training with internal and external stakeholders Managed lessons-learned sessions, obtained and evaluated customer feedback to inspire product improvement and implement necessary changes to existing productsProvided product technical support to sales team for product expansionCollaborated with stakeholders across business units to communicate benefits of recommendations and address any uncertainty and concernProduced written documentation to support work, report on findings and presented to executive stakeholders when necessaryProvided support to staff and teams in making recommended changes, including issue resolution Show less

Achievement: Implemented solutions (e-mail application, sharepoint) that has been adopted 100% companywide. IT business support providing software, hardware, client/server and networking technical support and responded to over 85 escalated customer calls daily and solved 90% of their concerns. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.Awarded a congratulatory letter upon the completion of QMS-ISO 9001:2008 implementation/audit course which… Show more Achievement: Implemented solutions (e-mail application, sharepoint) that has been adopted 100% companywide. IT business support providing software, hardware, client/server and networking technical support and responded to over 85 escalated customer calls daily and solved 90% of their concerns. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.Awarded a congratulatory letter upon the completion of QMS-ISO 9001:2008 implementation/audit course which assisted in the re-certification of the company.Job functions were:Developed a roadmap for short and long-term, manage prioritisation and monitor the work to meet objective Coordinated activities alongside project managers plus interaction with Delivery lead, Product Owners and Projects Sponsors and Entity managers to track delivery progress in line with linked Outcome Facilitated design sessions across design and business to identify the acceptable solutionSupported project delivery and created a detailed business process roadmaps for the largest single capital projectFacilitated and organised workshop to bridge technical gaps between business workstream and tooling teamOrganized requirements into logical groupings of essential business process Modelling, business rules, and information needs, and ensure that critical requirements are not missedManaged elicitation, manage functional and non-functional requirement for the Facilitated daily Stand-ups, Sprint Planning, Sprint Reviews, Backlog prioritisation to project deliverables.Worked collaboratively with both business and technical consultants to design solutions that met companies’ product requirement and fulfilled user storiesEvaluated the organisational workflows and implemented the process improvement initiative that optimized internal processes to determine cost drivers Developed user stories, as - is and to – be flows to support the design and development of company’s applications Show less

Engaged clients to gather requirement/ business rules and ensure alignment with development teamUser Acceptance Testing – creating test cases, scenarios and execution for effective testing strategy and defect log managementRAID log management ensuring risks, assumptions, incidences and dependencies were monitored, and ensured that delivery risks were timely escalated using Jira Compliance and quality management - risk monitoring and mitigationLed Project team in the… Show more Engaged clients to gather requirement/ business rules and ensure alignment with development teamUser Acceptance Testing – creating test cases, scenarios and execution for effective testing strategy and defect log managementRAID log management ensuring risks, assumptions, incidences and dependencies were monitored, and ensured that delivery risks were timely escalated using Jira Compliance and quality management - risk monitoring and mitigationLed Project team in the implementation of Exchange 2013, including determining project dependencies and project timelinesFacilitated the change of management oversight with respect to compliance, adoption, and governance for exchange 2013 to improve unified communicationsManaged a team of 5 technical staff to oversee the migration, implementation, and adoption of the email applicationRedesigned and revamped existing Disaster Recovery Solution and was the Project Team Lead in the Implementation of Disaster Recovery SolutionsManaged a team of 7 technical and 4 administrative staff to ensure connectivity, hardware procurement, and storage as well as facility requirementsManaged new demand tickets in Jira to suit scrum team needs including customising workflows, screens, fields etc; configuring Jira to meet business requirementsDemonstrated strengths in rapidly diagnosing, troubleshooting, and resolving client issuesDesigned and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Business Process Modelling.Awarded a congratulatory letter upon the completion of QMS-ISO 9001:2008 implementation/audit course which assisted in the re-certification of the companyManaged solution scope and validated requirements with all stakeholders in the project Show less

Performed customer requirements analysis to map those requirements to the product functions.Managed and supported project team meetings, workshops and lesson learned sessions, and developed effective working relationships with third party vendors to ensure issues were addressed and resolved timelySystem analysis and process mapping of AS-IS and TO BE states using MS - VisioElicitation and stakeholder management that ensured the requirements for the current as-is states and future… Show more Performed customer requirements analysis to map those requirements to the product functions.Managed and supported project team meetings, workshops and lesson learned sessions, and developed effective working relationships with third party vendors to ensure issues were addressed and resolved timelySystem analysis and process mapping of AS-IS and TO BE states using MS - VisioElicitation and stakeholder management that ensured the requirements for the current as-is states and future states were clearly defined, appropriately prioritized and approvedSupported process improvement initiatives for the projectGenerated reports and recommendations on the performance measures on the systems and processes, focusing on trends and exceptions for process improvementEnsured the timely resolution of ICT resources users’ problems/issues/questions in a professional manner to minimize any downtime of business activities or optimize their use of ICT resourcesEnsured all ICT hardware assets were available, functional, installed and used in a secure, safe and efficient way, this included: computer hardware (CPU, Printers, peripherals, accessories)Configured users on Ms Outlook while synchronizing with Forte Oil mail serverSAP installations and configurationRepresented IT department in committee set up to aid the smooth and efficient running of business with special reference to branding Show less