Nurul Irdina Iwani Mohd Badli Shah Email & Phone Number

Damansara, Selangor, Malaysia

🔹 Client Relationship Management: Building strong rapport with EPF members, understanding their financial needs, and providing tailored advice on loan products that align with their goals and circumstances.🔹 Loan Processing: Managing the end-to-end process of loan applications, including verifying eligibility criteria, assessing financial documentation, and ensuring compliance with EPF policies and regulations.🔹 Financial Analysis: Conducting thorough financial assessments to evaluate the creditworthiness of applicants, analyzing income sources, debt obligations, and repayment capacity to make informed lending decisions.🔹 Risk Management: Identifying potential risks associated with loan applications and implementing measures to mitigate them, ensuring prudent lending practices to safeguard the interests of both EPF members and the organization.🔹 Compliance and Documentation: Ensuring adherence to regulatory requirements and internal policies governing loan origination, maintaining accurate records, and overseeing the preparation and execution of loan agreements.🔹 Customer Service Excellence: Providing exceptional customer service throughout the loan process, addressing inquiries, resolving issues promptly, and fostering positive experiences for EPF members.

Selangor, Malaysia

🔹 Efficient Claims Processing: I excel in processing and meticulously reviewing Flexi and Accommodation claims applications submitted by our esteemed employees on a daily basis. My goal is to ensure timely and accurate claim settlements, guaranteeing that our team members receive the benefits they deserve.🔹 Streamlined Reimbursement Procedures: As a detail-oriented professional, I am responsible for approving Flexi and Accommodation Account claims applications and diligently overseeing the reimbursement process for our dedicated employees.🔹 Effective Member Communication: I firmly believe in fostering open and transparent communication with our team members. I engage directly with employees to address their inquiries and provide expert guidance on the claims application process through various communication channels, including email and phone.🔹 Data-Driven Insights: Leveraging my analytical skills, I provide valuable statistics on the volume of member claims applications each month based on our records of monthly claims payments. These insights contribute to strategic decision-making and continuous process improvement.🔹 Efficient Manual Claims Processing: I am adept at providing confirmation for the balance in general ledger vs. subsidiary ledger for our Provision For Flexi Benefits and APTC-Flexi Benefits accounts on a monthly basis, ensuring accurate accounting practices.

Kota Bharu, Kelantan, Malaysia

🔹 Kiosk Services: As part of my role, I actively promote and guide members in utilizing kiosks for a range of services. This includes member registration, updating personal information, TAC registration, and printing statements, among other essential features.🔹 i-Account Services: I take pride in promoting i-Account adoption and providing hands-on guidance to members. This involves assisting with account registration, activation, and leveraging the Web Form facility for various services, such as naming Pension/Retirement Scheme Withdrawals. Additionally, I encourage members to explore other valuable features within i-Account, like statement reviews, member information updates, name checks, and expenditure history checks.🔹 Mobile App Services: As a firm believer in the power of mobile technology, I actively promote the Mobile App and help members navigate its functionalities seamlessly.By encouraging the use of these digital platforms, I aim to streamline processes, save time, and enhance user experiences for both members and employers.

Kota Bharu, Kelantan

🔹 Virtual Meeting Facilitation: Throughout my internship, I actively facilitated virtual meetings involving all EPF staff members from Kelantan branches. This experience has enhanced my ability to effectively coordinate and engage with diverse teams remotely.🔹 Effective Communication & Problem-Solving: Collaborating with colleagues during group work sessions has honed my communication skills, allowing me to contribute to problem-solving efforts with innovative ideas. I am adept at embracing different perspectives and finding effective solutions as part of a team.🔹 Adaptability and Resilience: My internship took place during the challenging times of the COVID-19 pandemic, which demanded frequent changes to Standard Operating Procedures (SOPs) and an increase in workload. I demonstrated resilience and adaptability in this dynamic environment, ensuring the smooth continuation of operations.

Kota Bharu, Kelantan

🔹 Adaptability & Cultural Awareness: As an Ambassador Intern, I have interacted with individuals from different backgrounds and cultures. This experience has nurtured my adaptability, empathy, and appreciation for diversity.🔹 Creativity & Innovation: Throughout my internship, I have been encouraged to think outside the box and propose creative ideas to enhance the organization's outreach efforts. I am enthusiastic about exploring innovative approaches to achieve our shared goals.🔹 Day-to-Day Management Practices: During my internship, I actively participated in day-to-day management practices, which involved handling administrative tasks, scheduling meetings, and coordinating various activities to support the organization's mission.🔹 Effective Communication & Patience: I have demonstrated patience, self-confidence, and the ability to communicate effectively with colleagues and customers alike. These qualities have allowed me to engage with diverse audiences and build strong connections.

Bachelor Of Business Administration - Bba, Human Resource Management, 3.71

Activities and Societies: 1. Participant of Digital Training Event, MSME Caravan. 2. Participant of Rig and Postgraduate : A Sharing.

Diploma, Business Studies, 3.57

Activities and Societies: Developed Deep Understanding of Business and Management: Throughout my diploma program, I gained a comprehensive.