As the leader of Interchange Shoalhaven, a trusted provider of disability services in the Shoalhaven region for over 30 years, I am dedicated to ensuring its sustainability and growth while fostering a culture of professionalism and compassion. Interchange Shoalhaven delivers vital services, including individual and group supports, Support Coordination, and a range of accommodation options under the NDIS framework.My role encompasses full organizational responsibility, reporting to the Board of Directors, and overseeing financial, risk management, operational, and strategic initiatives. Key achievements include:• Driving a financial turnaround, increasing annual revenue from $7.2M to $10M and growing equity from $3.4M to over $6M in two years.• Expanding services, including respite care, day programs, and disability accommodation, supported by procurement of two new facilities in the Shoalhaven.• Leading significant organizational change to align staff with the company’s vision and values, improving performance, and fostering a high-performing team culture.• Enhancing quality of care through staff education benchmarks, increased training budgets, and strategic recruitment.• Implementing innovative ICT systems for operational efficiency and compliance.I am passionate about creating meaningful outcomes for people with disabilities through strategic leadership, innovative service delivery, and fostering strong partnerships with stakeholders and the community. My goal is to ensure Interchange Shoalhaven remains a provider and employer of choice, delivering impactful, person-centered care with "professionalism and heart."

Start-up contract role in a 100% First Nations owned business.

As National Sales Manager at COS, I led the transformation of the Commercial Furniture Division, overseeing a team of 20 professionals across sales, support, and project coordination. Reporting directly to CEO Dominique Lyone, I held full P&L accountability for a division that grew from $5 million to over $25 million in annual revenue, with a >10% increase in gross profit margin over eight years.Key Highlights:• Strategic Leadership: Established KPIs, budgets, and business plans while mentoring a high-performing team.• New Business Development: Spearheaded strategic initiatives to secure large enterprise and government contracts, driving significant revenue growth.• Operational Excellence: Re-engineered sales and operational processes to enhance the customer experience and streamline service delivery.• Collaborative Innovation: Partnered with marketing, sourcing, and category management to launch a new website and product catalogue, differentiating COS's furniture offerings.• Supplier Engagement: Collaborated with domestic and international suppliers for strategic sourcing and product selection.• Government Engagement: Successfully led bids securing appointments to key government and education standing offers across NSW, QLD, and WA.By fostering a culture of innovation, collaboration, and excellence, I enabled sustained growth and positioned the division as a leader in the market.

A career changing role after 20+ years in publishing and commercial media.As NSW/ACT Sales Manager, I led a high-performing Business Furniture sales team of up to 14 specialists, driving revenue growth and operational excellence. With P&L responsibility for a $33 million budget, I implemented structured processes, enhanced CRM (Salesforce) compliance, and established measurable KPIs to optimize performance. My leadership fostered a culture of accountability and engagement, achieving consistent sales targets and increasing gross margins from 27% to 33%.

The organisation now known as Ovato.