Project Management: Served as the analyst for the optimization project of a ground-up leave planning systemfor airline companies. Defined project scope, designed process flows, and created detailed task lists.• UI/UX Design: Improved user experience by designing user interfaces for the leave planning processes usingFigma. Evaluated user feedback to implement design enhancements.• Data Analysis and SQL: Developed database queries using intermediate SQL skills to generate analytical reportsand insights. Contributed to data-driven decision-making processes.• Product Management: Participated in the development of new releases for partner companies at regularintervals and engaged in product management processes. Ensured effective communication and coordination tomeet project requirements.• Issue Tracking and Testing: Monitored development tasks and system bugs through ServiceNow. Testeddevelopers' fixes to enhance process efficiency

• I took part in the use of SAP cloud modules in the IT team that advances Sales IT Processes.• I supported projects for B2B and B2C sites progressed through Jira. • Knowledge of software development life cycle methodologies (Agile / Scrum)• Definition and documentation of systems' screen displays and workflows. Creating a project workflow diagram.• I have used SQL, GRC, Jira, Postman, Service Desk tools effectively.• I supported the forwarding of all requests to the service desk to the relevant units, reporting the SLA times and resolving the tickets. I pioneered the work done to organize the solution workflow of support requests.• I did Smoke Test, Functional & User Acceptance Testing. I used postmen in testing processes.• Designing user screen with figma

• I took part in the IT side of website development in the company where B2C cosmetics are sold.• I supported the running of the projects by communicating with the 3 th part company.• Microsoft Office, Jira, Functional Testing, User Acceptance Testing, Postman, User Stories, Test Cases, SQL• Preparing of user guide, training documents or any additional template documents

I had the opportunity to do an internship in the IT department of Turkey's largest public transportation company.In this role where he works with the CRM team:-I supported the integration processes of metro and iett vehicles.-I helped to identify the issues to be improved by analyzing the complaints received by different communication tools from different perspectives on a weekly basis.

Together with the Samsung team, I took part in the detection and repair of operational and hardware malfunctions of all Samsung mobile phone devices.I learned customer experience management. I was the brand representative who made the first and last contact with the users.